IT Support Manager Job at Social Value Portal Ltd (London)

IT Support Manager

We are looking for an experienced IT Support Manager to oversee the technology i...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users
Recruit, train, mentor, and lead a high-performing IT team
Develop and enforce policies for data security, backups, and disaster recovery
Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements
Evaluate and manage relationships with external vendors and service providers
Monitor system performance metrics, troubleshoot issues, and implement solutions
Ensure all IT systems comply with healthcare regulations and organizational policies
Supervise and maintain IT hardware, software, and medical devices
Collaborate with healthcare experts to identify technology solutions
Proficiency in managing Active Directory

Job Responsibility

Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users
Recruit, train, mentor, and lead a high-performing IT team
Develop and enforce policies for data security, backups, and disaster recovery
Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements
Evaluate and manage relationships with external vendors and service providers
Monitor system performance metrics, troubleshoot issues, and implement solutions
Ensure all IT systems comply with healthcare regulations and organizational policies
Supervise and maintain IT hardware, software, and medical devices
Collaborate with healthcare experts to identify technology solutions
Proficiency in managing Active Directory

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Support Manager

The IT Infrastructure Manager provides technical support and leadership for end-...

Location

United States , Siloam Springs

Salary:

Not provided

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

Bachelor’s degree or technical certification preferred
5+ years of experience supporting desktop environments in a manufacturing setting
Strong experience supporting end users both remotely and on-site, with a focus on customer service and clear communication
Proficiency in Microsoft Windows environments, including Windows 11, Microsoft Office, Active Directory, and device management tools (e.g., SCCM)
Experience troubleshooting desktops, laptops, printers, mobile devices, and peripheral equipment
Familiarity with IT service management frameworks (ITIL v3 or v4) and ticketing systems
Ability to diagnose and resolve operating system, application, and infrastructure-related issues
Must be legally authorized to work in the United States without sponsorship

Job Responsibility

Lead and support field system administrators while partnering with IT engineers, application teams, and the Service Desk to resolve issues and drive continuous improvement
Manage workstation environments including installation, configuration, imaging, upgrades, troubleshooting, and performance optimization
Support end users by diagnosing operating system, software, hardware, and connectivity issues across PCs, servers, and cloud-based applications
Oversee device lifecycle management including hardware replacements, upgrades, warranty coordination, and vendor support
Deploy operating systems, applications, and updates using enterprise tools such as SCCM and Intune
Support mobile device configuration and ensure compatibility with company systems including mobile phones
Maintain IT Service Management standards including incident, request, and change management processes
Improve technical documentation, support processes, and end-user experience through testing and continuous improvement initiatives
Coordinate equipment logistics including receiving, shipping, and asset management for remote users and lease return programs

What we offer

Medical, Dental, Vision insurance and other voluntary benefit options: Benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation, additionally 8 sick days
11 paid holidays
401(k): company matching up to 6%
Tuition Reimbursement
Employee Discounts

Fulltime

IT Support Manager

At DCS Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of H...

Location

United Kingdom , Banbury

Salary:

Not provided

DCS Group (UK) Ltd

Expiration Date

Until further notice

Requirements

Proven experience managing and leading an IT support team
Strong background in IT service desk operations and user support
Good technical knowledge of Microsoft 365 and Azure
Understanding of Windows & Linux environments, VMware, SQL and networking
Hands-on experience with Microsoft Endpoint Manager and desktop support
Familiarity with security frameworks such as Cyber Essentials and ISO27001
Excellent communication, organisational and problem-solving skills
Strong understanding of IT governance, risk management and continuity
Ability to balance hands-on support with effective team leadership
Proactive, engaging approach with genuine enthusiasm for technology and people development

Job Responsibility

Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence
Oversee day-to-day IT operations, ensuring effective resolution of technical issues
Deliver a high-quality, user-focused support service, meeting SLAs and business expectations
Maintain and enhance IT procedures, policies and technical standards
Support deployment and optimisation of new systems, software and services
Oversee core infrastructure including servers, networks, cloud platforms and data storage
Manage the IT service desk to ensure prompt, customer-centric response
Monitor vulnerabilities and work with external partners on remediation
Contribute to IT strategy and continuous improvement initiatives
Support long-term technology planning and governance alongside IT leadership

What we offer

Annual salary Life Assurance plan
Medical Cash Plan
Cycle to Work Scheme
Holiday Purchase Scheme
Additional holiday: +1 day for every 2 years of service
Subsidised café including free breakfast
Staff Shop — with products from all the brands we work with
Social & charity team events

Fulltime

IT Support Manager

The IT Support Manager is responsible for delivering exceptional IT support serv...

Location

United Kingdom , Mansfield

Salary:

40000.00 - 45000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Strong understanding of IT support processes, tools, and best practices
Experience managing IT support teams in a fast-paced environment
In-depth knowledge of hardware, software, networking, and operating systems
Excellent problem-solving and analytical skills
Strong leadership and people management capabilities
Outstanding communication skills, both verbal and written
Familiarity with ITIL or other IT service management frameworks is a plus
Proficiency in using IT support ticketing systems and reporting tools

Job Responsibility

Lead, mentor, and manage the IT support team to ensure high levels of performance and engagement
Develop training programs and growth opportunities for team members
Conduct regular performance reviews and provide constructive feedback
Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues
Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction
Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams
Develop and implement IT support policies, procedures, and documentation
Identify and resolve recurring technical issues by analysing trends and implementing proactive measures
Continuously improve support tools, workflows, and technologies to enhance efficiency
Maintain a strong understanding of the organisation’s IT systems and infrastructure to provide hands-on support when needed

What we offer

A collaborative and supportive work environment
On site parking
Opportunities for career development and training
Competitive salary and benefits package
Exposure to diverse and exciting IT challenges within a dynamic organisation

Fulltime

It Senior Manager / It Manager, Risk Advisory Services

Forvis Mazars is a leader in audit, tax and advisory services worldwide, operati...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Management, Accounting, or other related disciplines
Manager should possess 5+ years' working experience within IT Audit, Cybersecurity, IT Information Security or IT Risk
more experienced may be considered for the position of Senior Manager
Professionally qualified in CISA, CPA other specialist skills/qualifications
Strong command of written and oral communication skills (English, Mandarin & Chinese)
Strong teamwork ability and able to work independently
Good interpersonal, communication and problem-solving skills

Job Responsibility

Analyse and evaluate client's IT risks and controls, provide IT risk reduction recommendations, and assist in implementing solutions
Conduct benchmarking and gap analysis with IT risk-related industry frameworks (i.e. NIST, ISO, COBIT, C-RAF etc.) and provide recommendations
Assist with scoping, financial management, delivery risk management and the initial review of deliverables
Conduct fieldwork and manage small project teams to deliver value-added assurance services to clients
Identify and communicate IT audit findings to senior management and clients
Provide IT general controls and application controls audit support to external audit
Determine the objectives, scope and extent of each IT audit and ensure that the IT audit is professionally and efficiently completed within deadlines
Perform security and vulnerability assessment, assist in compliance monitoring review to identify control weaknesses and recommend remedial actions
Provide an advisory role to business units and IT groups to assess security requirements and controls
to enforce security control policies as planned

What we offer

medical and dental insurance
life insurance
5-day working week
discretionary performance bonus
birthday leave
marriage leave
employee activities

Fulltime

IT Support Executive / IT Support Officer

We are looking for a motivated IT Support Executive/ IT Support Officer to suppo...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

Basic to intermediate knowledge of IT systems and troubleshooting
Experience working with ERP systems will be an advantage
Knowledge of coding or programming will be considered an added advantage
Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint)
Strong problem-solving and communication skills
Ability to work independently and handle multiple tasks
Diploma or Degree in Information Technology, Computer Science, or a related field
1–2 years of experience in a similar IT support role is preferred (fresh graduates with strong skills are encouraged to apply)

Job Responsibility

Troubleshoot and resolve daily IT-related issues
Provide technical support to users across the organization
Manage and maintain company hardware and software
Ensure system availability and smooth IT operations
Assist with maintaining and updating IT documentation
Support ERP system-related tasks when required
Coordinate with external vendors when necessary
Be available for IT support during weekends

Fulltime

IT Manager / IT Project Manager

The IT Manager / IT Project Manager will play a crucial role in planning, execut...

Location

United States , Arlington

Salary:

Not provided

MMC Group LP

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Computer Science, Business, or related field
7+ years of IT project management experience across full project lifecycles
Proven leadership of cross-functional teams and vendor partners
Experience with NetSuite, WMS, and distribution/warehouse environments preferred
Strong knowledge of project management tools (JIRA, Trello, hybrid methodologies)
Successful track record delivering projects on time and within budget

Job Responsibility

Manage end-to-end IT projects from initiation through completion
Assist in defining project scope, objectives, timelines, and deliverables
Develop and maintain detailed project schedules, plans, and budgets
Coordinate internal teams, third‑party vendors, and cross‑functional stakeholders
Monitor project progress using project management tools
provide regular status reports
Identify and mitigate project risks and issues
Ensure all projects meet company standards, policies, and best practices
Lead project meetings: kickoffs, status updates, and post‑implementation reviews
Support implementation of IT strategies that increase efficiency and business value

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

It Support Manager (Cpg)

RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG d...

Location

Spain , Madrid

Salary:

Not provided

Remotestar

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background
10 + years of experience in Sustain/Maintenance/Support Management
Exceptional interpersonal skills, with strong written and verbal communication abilities
Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory
Experience with sustain in CPG companies is preferred, with experience in CRM implementation, Commerce (digital and physical store), POS, and omni-implementation considered a plus
Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions
Strong stress management skills to handle customer pressure and problem resolutions
Familiarity with business processes and the impact of our solutions and services
Ability to liaise with users to ensure satisfactory handling of requests or problem reports
Proven experience in managing customer-specific Development Operations and Managed Services projects

Job Responsibility

Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries
Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures
Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
Handle the escalation of incidents related to non-user end issues
Manage and monitor network, server, application, CRM and related issues
Generate reports on pending tickets at the end of each day
Foster a culture of extreme ownership within the team
Ensure compliance with hours tracking, issue resolution status, and resource ownership
Track resource utilisation against allocation and budget, including project timesheet approvals
Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates

Fulltime

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IT Support Manager

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