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IT Support Manager

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Robert Half

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Location:
United States , Chicago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an experienced IT Support Manager to oversee the technology infrastructure and operations within our non-profit organization in Chicago, Illinois. This role is instrumental in ensuring seamless IT services, fostering team collaboration, and maintaining compliance with security standards. The ideal candidate will be a strong leader with expertise in IT systems, project management, and healthcare-related technologies.

Job Responsibility:

  • Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users
  • Recruit, train, mentor, and lead a high-performing IT team
  • Develop and enforce policies for data security, backups, and disaster recovery
  • Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements
  • Evaluate and manage relationships with external vendors and service providers
  • Monitor system performance metrics, troubleshoot issues, and implement solutions
  • Ensure all IT systems comply with healthcare regulations and organizational policies
  • Supervise and maintain IT hardware, software, and medical devices
  • Collaborate with healthcare experts to identify technology solutions
  • Proficiency in managing Active Directory
  • Expertise in backup technologies and data recovery strategies
  • Solid knowledge of Cisco technologies and networking systems
  • Experience with computer hardware configuration and maintenance
  • Familiarity with configuration management tools and practices
  • Hands-on experience with Epic EMR and other electronic medical record systems
  • Strong understanding of networking concepts and infrastructure
  • Ability to ensure compliance with healthcare IT standards and security protocols

Requirements:

  • Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users
  • Recruit, train, mentor, and lead a high-performing IT team
  • Develop and enforce policies for data security, backups, and disaster recovery
  • Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements
  • Evaluate and manage relationships with external vendors and service providers
  • Monitor system performance metrics, troubleshoot issues, and implement solutions
  • Ensure all IT systems comply with healthcare regulations and organizational policies
  • Supervise and maintain IT hardware, software, and medical devices
  • Collaborate with healthcare experts to identify technology solutions
  • Proficiency in managing Active Directory
  • Expertise in backup technologies and data recovery strategies
  • Solid knowledge of Cisco technologies and networking systems
  • Experience with computer hardware configuration and maintenance
  • Familiarity with configuration management tools and practices
  • Hands-on experience with Epic EMR and other electronic medical record systems
  • Strong understanding of networking concepts and infrastructure
  • Ability to ensure compliance with healthcare IT standards and security protocols
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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