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IT Support Manager (Field Tech / Desktop) - Remote

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NTT DATA

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Location:
Romania , Bucharest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role leads the EMEA Field Technician team supporting our client’s locations across multiple countries. The Field Tech Senior Manager ensures high-quality onsite IT support, oversees partner-sourced technicians, and drives operational excellence during and after the service transition.

Job Responsibility:

  • Lead and manage a geographically distributed team of EMEA Field Technicians remotely
  • Oversee daily field operations across multiple countries, ensuring consistent delivery of onsite IT support for client’s offices and campus locations
  • Provide performance management, coaching, and guidance to partner-sourced technicians, ensuring adherence to processes and service expectations
  • Collaborate with partner organizations to address technician performance, escalations, and operational updates
  • Ensure timely resolution of hardware and software issues related to laptops, monitors, peripherals, mobile devices, and related IT equipment
  • Coordinate with server, network, and infrastructure teams when issues require specialized support or escalation
  • Monitor service delivery metrics, identify gaps, and implement improvements aligned with project and operational objectives
  • Support the leadership team in driving business process enhancements during the service transition and steady‑state operations
  • Participate in cross‑regional meetings and collaborate with global teams to align on best practices and service standards
  • Ensure compliance with organizational policies, customer requirements, and partner obligations across all supported locations

Requirements:

  • Minimum of 8 years of combined IT technical support experience, including direct hands‑on desktop support responsibilities
  • Minimum of 1–3 years of managerial or leadership experience overseeing technical teams
  • Experience coordinating or managing field technicians across multiple geographic regions
  • Demonstrated ability to meet performance objectives, manage team output, and support operational KPIs
  • Excellent verbal and written communication skills in a distributed, multinational environment
  • Romania-based (preferably Bucharest)
  • Bachelor’s degree required

Nice to have:

  • Experience with imaging and device management tools such as Microsoft Endpoint Configuration Manager or Intune
  • Strong customer service orientation with the ability to build relationships across cultures and organizational levels
  • Proven ability to manage partner/vendor relationships and navigate performance discussions
  • Positive, solution‑oriented mindset with strong problem‑solving abilities and technical aptitude

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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