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Robert Half Logo Robert Half · IT - Administration

IT Support Lead

United States, Austin · Job Posted May 04, 2026
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Job Description

We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support.

Job Responsibility

  • Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently
  • Serve as the escalation point for local IT issues, coordinating with global support teams as required
  • Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency
  • Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments
  • Troubleshoot and support a variety of cloud-based applications used across the organization
  • Ensure optimal performance and user support in Windows-based environments
  • Monitor and manage service desk tickets to resolve issues promptly and effectively
  • Maintain the functionality of virtual desktop infrastructure (VDI) and provide deskside support as needed
  • Implement best practices for IT service management (ITSM) and Active Directory administration
  • Collaborate with stakeholders to identify and address technology needs proactively

Requirements

  • 10+ years of IT technical support experience, with ability to work independently
  • Proven experience in Active Directory administration and IT service management
  • Strong knowledge of service desk management and ticketing systems
  • Hands-on expertise with Mac OS and Jamf Casper Suite
  • Familiarity with virtual desktop infrastructure (VDI) and deskside support
  • Ability to troubleshoot cloud-based applications and Windows environments
  • Skilled in endpoint management and light system administration
  • Comfortable operating independently as a visible and proactive site lead
  • Excellent communication and problem-solving skills in a dynamic work environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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