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IT Support Intern

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ECPI University

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Location:
United States , Indianapolis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job offer has expired

Job Description:

The IT Support Center Intern will assist the team in providing technical support to end users, gaining hands-on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real-world IT environment while learning new skills and technologies.

Job Responsibility:

  • Assist Support Technicians with triaging and resolving basic support requests
  • Document common issues and solutions for the knowledge base
  • Shadow Support Tech during hardware/software installations
  • Participate in team meetings and contribute to process improvement ideas
  • Support inventory management and equipment setup for new hires
  • Perform other duties as assigned

Requirements:

  • Pursuing a bachelor’s degree
  • Completed at least one year of coursework in IT-related subjects
  • Basic understanding of computer hardware components (e.g., RAM, hard drives, peripherals)
  • Familiarity with Microsoft Windows operating systems (Windows 10/11)
  • Exposure to Microsoft 365 applications (Outlook, Word, Excel, Teams)
  • Basic troubleshooting skills (e.g., password resets, printer issues, software installation)
  • Awareness of cybersecurity fundamentals (e.g., phishing, password hygiene)
  • Strong verbal and written communication skills
  • Customer service orientation and willingness to assist users with patience and professionalism
  • Ability to follow instructions and standard operating procedures
  • Eagerness to learn and adapt to new technologies and workflows
  • Team collaboration and willingness to ask questions

Nice to have:

  • Experience with ticketing systems (e.g., ServiceNow, Jira)
  • Exposure to remote support tools (e.g., TeamViewer, Remote Desktop, SCCM)
  • Basic knowledge of networking concepts (IP addresses, Wi-Fi troubleshooting)
  • Familiarity with mobile device setup and support
  • Valid Indiana Driver’s License

Additional Information:

Job Posted:
January 16, 2026

Expiration:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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