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IT Support & Infrastructure Engineer

Tototheo Global

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Location:
Cyprus , Limassol

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IT Support & Infrastructure Engineer is responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services.

Job Responsibility:

  • Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems
  • Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools
  • Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
  • Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
  • Monitor infrastructure and endpoints to proactively identify and resolve issues
  • Support and maintain telephony systems, including 3CX
  • Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira
  • Escalate complex issues to third-line support or external vendors when required
  • Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles
  • Assist with onboarding and offboarding of employees, including device provisioning and access management
  • Ensure compliance with IT security policies, best practices, and company standards
  • Participate in continuous improvement of IT processes, tools, and user experience

Requirements:

  • Proven experience in an IT support, service desk, or systems support role
  • Strong working knowledge of Windows, macOS, and Ubuntu operating systems
  • Hands-on experience with Microsoft 365 administration, including: Azure / Azure AD, Exchange Online, Intune (Endpoint Manager), Microsoft Defender 365
  • Experience with endpoint management tools, including Microsoft Intune and Jamf
  • Familiarity with device security, compliance, and monitoring tools
  • Experience supporting VoIP or telephony systems (e.g., 3CX)
  • Experience working with ticketing systems such as Freshservice, Jira, or similar
  • Ability to follow structured processes and work with SOPs and technical documentation
  • Strong troubleshooting, analytical, and problem-solving skills
  • Good communication skills in English, both written and verbal
  • Basic Linux Bash scripting experience for administration tasks and automation
  • Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)
  • Ability to diagnose and resolve connectivity issues across platforms
  • Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)
  • Ability to troubleshoot cross-platform network and endpoint issues
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
  • Minimum of 3 years of experience in systems and infrastructure administration
  • Fluency in English, both written and spoken

Nice to have:

  • Advanced networking knowledge (switches, firewalls, VLANs)
  • Scripting or automation experience (PowerShell, Bash)
  • IT certifications (e.g., Microsoft, ITIL, CompTIA)
  • Experience with cloud infrastructure monitoring
  • Experience with Linux administration and troubleshooting
  • Familiarity with Linux Bash scripting for automation and task execution
  • Experience performing Linux endpoint troubleshooting in real-world scenarios
  • Familiarity with network diagnostic scenarios and troubleshooting
What we offer:
  • Work in an international, dynamic, and fun environment, at a growing company
  • Attractive remuneration package
  • Private Medical Health Insurance
  • Continuing education and training
  • 13th salary (for Cyprus)
  • Half day leave on your birthday
  • Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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