IT Support & Infrastructure Analyst Job at Miracle Software Systems (Miracle Heights)

It Infrastructure And Support Analyst

Our digital solutions team is more than a traditional IT organization. We are a ...

Location

United States , Arden Hills

Salary:

74000.00 - 99000.00 USD / Year

Staples Promotional Products

Expiration Date

Until further notice

Requirements

Hands-on experience supporting network infrastructure, devices, and end-user systems
Experience installing, configuring, and maintaining hardware, software, and network components
Ability to troubleshoot and resolve PC/Mac and connectivity-related issues
Experience supporting site-based implementations and providing post-deployment support
Exposure to working with network/Wi-Fi vendors and supporting infrastructure updates
Ability to manage multiple priorities and work independently with general guidance
Strong customer service mindset with effective communication and collaboration skills
Flexibility to support after-hours work, on-call rotation, and periodic travel
Ability to lift and move IT equipment and maintain reliable transportation
Experience with device imaging and deployment tools (e.g., SCCM, JAMF)

Job Responsibility

Provide daily technical support to on-site (distribution/warehouse) and remote associates, including troubleshooting hardware, software, network, and mobile device issues
Respond to and resolve incidents and service requests in accordance with established service levels using tools such as ServiceNow
Image and deploy desktops and laptops using enterprise tools (e.g., SCCM, JAMF), including installation of approved software
Perform PC and device refresh activities, including setup, migration, and post-deployment support
Configure and support peripherals and network-connected devices, including printers and multifunction devices
Support wired and wireless network environments, including basic troubleshooting and coordination with network engineering teams
Assist with installation and configuration of network infrastructure, including switches, routers, and wireless access points
Partner with third-party vendors for equipment installation, maintenance, quoting, and project execution
Participate in infrastructure and site-based projects, including remote project support across multiple locations
Managing asset inventory and spare equipment pools

What we offer

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
Competitive base salary + bonus on eligible positions
Daycare, cafeteria, fitness center, and coffee shop at our HQ

Fulltime

Semi Sr Platform Engineer Analyst IT Support

The position has the responsibility for researching, troubleshooting and support...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
5+ as MS SQLServer DBA (version 2014 minimum required)
3+ years of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere

Job Responsibility

Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter

Fulltime

IT Support Analyst

This is a high-impact opportunity for an experienced 2nd Line IT Support Analyst...

Location

United Kingdom , London

Salary:

34436.00 - 41196.00 GBP / Year

University of the Arts London

Expiration Date

June 15, 2026

Requirements

Working in a 2nd Line IT Support role within a large enterprise or multi-site environment
Supporting and administering Windows and macOS environments, including OS deployment, configuration, hardware maintenance, and fault diagnosis using command line tools
Supporting Active Directory, DHCP, DNS, and other core infrastructure and network services
Working within an ITIL-aligned service environment, following incident, problem, and change management processes

Job Responsibility

Provide expert technical support across desktop, laptop, and enterprise systems
Collaborate directly with end users, academic and professional services teams, and senior stakeholders
Provide advanced technical support, troubleshooting complex incidents, and resolving escalated requests from the IT Service Desk
Contribute to deployments, system upgrades, and service improvement initiatives

Fulltime

!

Infrastructure Support Analyst

In this role you will be responsible for providing technical support for Citiban...

Location

Poland , Warsaw

Salary:

90440.00 - 142960.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload
High-reaching and with dedication towards continual growth and self-improvement
Working knowledge of internet working and telecommunications will help you in being successful
Background in operating network/distributed services within international dynamic environment
Understanding of OSI model, servers and network protocols
Industry specific certifications – CCNA or adequate knowledge would be an advantage
Effective written and verbal communication skills

Job Responsibility

Providing Tier I technical support for Citibank's global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure
Working together with multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world
Direct engagement into operations including immediate notifications for critical issues and acting as the service owner
Performing incident triage functions

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to join our financial servi...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience providing end-user technical support in a corporate or detail-oriented setting
Proven ability to deliver high-touch, concierge-level IT support
Exceptional communication skills, both written and verbal, with a detail-oriented demeanor
Strong sense of ownership, attention to detail, and ability to adapt to dynamic environments
Expertise in supporting Microsoft 365, Windows 11, and troubleshooting various hardware and software issues
Proficiency in managing Active Directory and Microsoft Entra ID accounts
Ability to work collaboratively in a team-oriented environment
Commitment to maintaining confidentiality and promoting inclusivity in the workplace

Job Responsibility

Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions
Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users
Set up, configure, and upgrade systems and software to maintain secure and efficient operations
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation
Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization
Provide support for conference room technology, ensuring smooth functionality for meetings and presentations
Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions
Develop user guides and documentation to enhance consistency and optimize IT support processes
Collaborate with infrastructure teams to enhance desktop and mobile computing environments
Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

It Infrastructure Analyst - Linux Admin

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8-12 years of relevant experience
Should have solid Linux knowledge, Python and working knowledge of SNOW and Git Hub
Jira API :- API is being written to access Jira tickets automatically through code. Its being modified in python FastAPI.
VTMs API :- API being written to provide details regarding VA/VSR details which are being used in many other automation process
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to join our team in Jackson...

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong understanding of computer hardware, networks, and business software
Experience supporting users in a professional IT environment
Excellent troubleshooting skills and ability to explain complex issues clearly
Strong organization, time management, and communication skills
Ability to work independently and manage overnight responsibilities effectively
Knowledge of server and network infrastructure
Familiarity with modern technology and AI tools

Job Responsibility

Install, configure, and upgrade operating systems and business software
Set up and support computer hardware, monitors, network equipment, and peripherals
Troubleshoot and resolve hardware, software, email, network, and peripheral issues
Support users via centralized help desk and provide clear technical guidance
Document equipment repairs, installations, and removals
Train users on common business applications
Contribute to system planning, hardware/software recommendations, and procedures
Stay up to date on technology trends and make proactive suggestions
Maintain user confidentiality and adhere to company protocols

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Infrastructure Support Analyst

A leading financial services client in London is seeking a Senior Infrastructure...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills
Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools
Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD)
Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure
Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation
Exceptional interpersonal and communication abilities with experience translating technical issues into business-appropriate language for non-technical executives
Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management
Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems
Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless networking, and remote access solutions
Extensive experience supporting mobile devices (iPhone, iPad) including MDM solutions (Intune), VPN clients, secure email configurations, and mobile application troubleshooting

Job Responsibility

Provide expert-level infrastructure and technical support with a strong focus on VIP client services
Manage cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users

Fulltime

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