IT Support & Infrastructure Analyst Job at Miracle Software Systems (Miracle Heights)

It Infrastructure And Support Analyst

Our digital solutions team is more than a traditional IT organization. We are a ...

Location

United States , Arden Hills

Salary:

74000.00 - 99000.00 USD / Year

Staples Promotional Products

Expiration Date

Until further notice

Requirements

Hands-on experience supporting network infrastructure, devices, and end-user systems
Experience installing, configuring, and maintaining hardware, software, and network components
Ability to troubleshoot and resolve PC/Mac and connectivity-related issues
Experience supporting site-based implementations and providing post-deployment support
Exposure to working with network/Wi-Fi vendors and supporting infrastructure updates
Ability to manage multiple priorities and work independently with general guidance
Strong customer service mindset with effective communication and collaboration skills
Flexibility to support after-hours work, on-call rotation, and periodic travel
Ability to lift and move IT equipment and maintain reliable transportation
Experience with device imaging and deployment tools (e.g., SCCM, JAMF)

Job Responsibility

Provide daily technical support to on-site (distribution/warehouse) and remote associates, including troubleshooting hardware, software, network, and mobile device issues
Respond to and resolve incidents and service requests in accordance with established service levels using tools such as ServiceNow
Image and deploy desktops and laptops using enterprise tools (e.g., SCCM, JAMF), including installation of approved software
Perform PC and device refresh activities, including setup, migration, and post-deployment support
Configure and support peripherals and network-connected devices, including printers and multifunction devices
Support wired and wireless network environments, including basic troubleshooting and coordination with network engineering teams
Assist with installation and configuration of network infrastructure, including switches, routers, and wireless access points
Partner with third-party vendors for equipment installation, maintenance, quoting, and project execution
Participate in infrastructure and site-based projects, including remote project support across multiple locations
Managing asset inventory and spare equipment pools

What we offer

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
Competitive base salary + bonus on eligible positions
Daycare, cafeteria, fitness center, and coffee shop at our HQ

Fulltime

New

It Infrastructure Analyst

Location

India , Miracle Heights

Salary:

Not provided

Miracle Software Systems

Expiration Date

Until further notice

Requirements

Azure
ServiceNow
JIRA
SCCM
Rubrik

Job Responsibility

Provide Tier 1 and Tier 2 technical support for infrastructure, server, endpoint, and end-user issues across enterprise environments
Monitor infrastructure alerts, incidents, and operational dashboards while escalating critical issues based on SLA requirements
Perform initial troubleshooting and resolution for connectivity, login, patching, and basic server-related operational issues
Support infrastructure operations including server and endpoint patch deployment, validation, and maintenance activities
Manage backup operations by monitoring job execution, troubleshooting failures, and ensuring compliance with retention policies
Maintain asset inventories, configuration records, technical documentation, SOPs, and knowledge base articles to support operational continuity
Track and report recurring incidents, patch compliance metrics, backup success rates, and infrastructure-related operational data
Collaborate with onshore teams on support priorities, escalation handling, handoff procedures, process alignment, and continuous operational improvements
Assist with automation and process improvement initiatives, budget tracking, and infrastructure cost reporting while supporting global IT operations and governance standards.

New

IT Support Analyst

This is a high-impact opportunity for an experienced 2nd Line IT Support Analyst...

Location

United Kingdom , London

Salary:

34436.00 - 41196.00 GBP / Year

University of the Arts London

Expiration Date

June 24, 2026

Requirements

Working in a 2nd Line IT Support role within a large enterprise or multi-site environment supporting and administering Windows and macOS environments, including OS deployment, configuration, hardware maintenance, and fault diagnosis using command line tools
AV support experience
Supporting Active Directory, DHCP, DNS, and other core infrastructure and network services
Working within an ITIL-aligned service environment, following incident, problem, and change management processes

Job Responsibility

Provide expert technical support across desktop, laptop, and enterprise systems
Collaborate directly with end users, academic and professional services teams, and senior stakeholders
Provide advanced technical support, troubleshooting complex incidents, and resolving escalated requests from the IT Service Desk
Contribute to deployments, system upgrades, and service improvement initiatives
Support day-to-day operations and inform longer-term technology decisions

Fulltime

New

It Support Analyst I

This role supports day-to-day IT operations across the refinery environment, inc...

Location

United States , Roxana

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

Legally authorized to work in the country
High school diploma or GED equivalent
Experience with Windows support, Microsoft 365, Active Directory, ServiceNow or other ticketing tools, remote support tools, mobile device management, hand held radio programming tools
Ability and willingness to provide day-to-day and after-hours support, including 24x7 support as needed
Ability to move without accommodations across refinery facilities, including climbing stairs and walking field locations and driving to field locations to support hardware and user issues
Candidates must be able to work safely in an industrial setting and comply with all site safety requirements
Ability to safely operate a (company) motor vehicle in a refinery environment around process equipment
Ability to comply with refinery safety requirements, including use of appropriate personal protective equipment
Ability to lift computer equipment up to 30 lbs., push or pull equipment on a cart up to 100 lbs., and climb multiple flights of stairs to access field hardware
Ability to bend, stoop, crawl under furniture, and handle equipment setup activities as needed

Job Responsibility

Provide onsite deskside support for end-user computing issues in the Wood River Refinery area
Troubleshoot and resolve hardware, software, mobile device, and radio programming issues
Coordinate resources and suppliers to complete projects, service requests, and refresh activities
Partner with local business teams and technical stakeholders to support refinery IT needs
Collaborate with central infrastructure teams to plan and execute network and hardware refresh efforts
Maintain accurate documentation for supported systems, devices, and processes
Support continuous improvement of IT service delivery through reliability, efficiency, quality, and adherence to corporate standards and safety practices

What we offer

Health
Dental
Vision
5% matching 401k

Semi Sr Platform Engineer Analyst IT Support

The position has the responsibility for researching, troubleshooting and support...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
5+ as MS SQLServer DBA (version 2014 minimum required)
3+ years of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere

Job Responsibility

Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter

Fulltime

IT Support Analyst

This is a high-impact opportunity for an experienced 2nd Line IT Support Analyst...

Location

United Kingdom , London

Salary:

34436.00 - 41196.00 GBP / Year

University of the Arts London

Expiration Date

June 15, 2026

Requirements

Working in a 2nd Line IT Support role within a large enterprise or multi-site environment
Supporting and administering Windows and macOS environments, including OS deployment, configuration, hardware maintenance, and fault diagnosis using command line tools
Supporting Active Directory, DHCP, DNS, and other core infrastructure and network services
Working within an ITIL-aligned service environment, following incident, problem, and change management processes

Job Responsibility

Provide expert technical support across desktop, laptop, and enterprise systems
Collaborate directly with end users, academic and professional services teams, and senior stakeholders
Provide advanced technical support, troubleshooting complex incidents, and resolving escalated requests from the IT Service Desk
Contribute to deployments, system upgrades, and service improvement initiatives

Fulltime

Infrastructure Support Analyst

In this role you will be responsible for providing technical support for Citiban...

Location

Poland , Warsaw

Salary:

90440.00 - 142960.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload
High-reaching and with dedication towards continual growth and self-improvement
Working knowledge of internet working and telecommunications will help you in being successful
Background in operating network/distributed services within international dynamic environment
Understanding of OSI model, servers and network protocols
Industry specific certifications – CCNA or adequate knowledge would be an advantage
Effective written and verbal communication skills

Job Responsibility

Providing Tier I technical support for Citibank's global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure
Working together with multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world
Direct engagement into operations including immediate notifications for critical issues and acting as the service owner
Performing incident triage functions

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to join our financial servi...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience providing end-user technical support in a corporate or detail-oriented setting
Proven ability to deliver high-touch, concierge-level IT support
Exceptional communication skills, both written and verbal, with a detail-oriented demeanor
Strong sense of ownership, attention to detail, and ability to adapt to dynamic environments
Expertise in supporting Microsoft 365, Windows 11, and troubleshooting various hardware and software issues
Proficiency in managing Active Directory and Microsoft Entra ID accounts
Ability to work collaboratively in a team-oriented environment
Commitment to maintaining confidentiality and promoting inclusivity in the workplace

Job Responsibility

Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions
Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users
Set up, configure, and upgrade systems and software to maintain secure and efficient operations
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation
Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization
Provide support for conference room technology, ensuring smooth functionality for meetings and presentations
Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions
Develop user guides and documentation to enhance consistency and optimize IT support processes
Collaborate with infrastructure teams to enhance desktop and mobile computing environments
Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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IT Support & Infrastructure Analyst

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