IT Support / Helpdesk Specialist

• Involvement in 1st and 2nd Level Support
• Logging, classifying, and processing incoming incidents in the Jira ticketing system
• Analysis and resolution of user requests from headquarters and international locations
• Maintenance, monitoring, and patch management of our IT infrastructure in a heterogeneous network (Windows, Linux)
• User administration and employee on-/off-boarding
• Asset management and documentation
• Collaboration with national and international service providers

• Structured, independent work style and strong initiative
• Strong communication skills, helpfulness, and teamwork ability
• Experience in IT Support / Helpdesk and in handling IT ticketing systems
• Knowledge of Windows server systems and client management
• Successfully completed vocational training (e.g., IT Specialist for System Integration, IT Assistant) or an equivalent qualification
• Excellent spoken and written German and English skills
• Enjoyment of collaborating with international talents from diverse cultures
• Interest in new technologies and willingness for continuous professional development

Experience with Office 365 and/or Linux environments is a plus

• A modern, varied work environment with exciting projects
• Onboarding and individual support from experienced colleagues
• Flat hierarchies, short decision-making processes, and direct communication
• Excellent earning potential and a secure job in a growing, 100% owner-managed company
• Scope for creative work and personal development
• Access to professional tools and technologies
• Professional development opportunities, including English courses
• Regulated working hours
• Free parking, capital-forming benefits, and complimentary beverages (coffee, tea, water)