IT Support - Help Desk Analyst Job at Revel Staffing (Los Angeles)

Help Desk Analyst – IT Support

We are conducting a confidential search for an experienced IT Helpdesk Analyst t...

Location

United States , San Diego

Salary:

80000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

Job Responsibility

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements

What we offer

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Fulltime

IT Help Desk Analyst

A respected defense industry organization is conducting a confidential search fo...

Location

United States , Philadelphia

Salary:

30.00 - 40.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

Previous IT support experience (internship, help desk, or technical support role)
VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required
Strong verbal communication skills with the ability to manage a fast-paced call queue
Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software
Familiarity with ticketing systems and remote support tools
Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service

Job Responsibility

Serve as the first point of contact for users via phone, handling a high volume of inbound support calls
Provide initial troubleshooting for hardware, software, network, and account-related issues
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures
Assist users with password resets, account access, and basic application support
Deliver exceptional customer service by explaining technical information clearly and professionally
Follow standard operating procedures and contribute to internal knowledge base updates

Fulltime

Help Desk Analyst

The Help Desk Analyst analyzes and troubleshoots computer support problems and a...

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Ability to work both independently and team environment
Customer service mindset
Microsoft 365/Windows OS - Windows 10 & 11
Microsoft Edge support
Microsoft SharePoint Online experience
Microsoft Dynamics 365 Customer Service
Personal Computer Desktop, Laptop, Mobile devices
Network Printers
Microsoft Access & PowerPoint 365

Job Responsibility

Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems
Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system
Escalates problems in accordance with defined procedures
Assists users through problem solving steps
Uses technical databases to research problems and talks with co-workers to research problem and find solution
Tests software and hardware for troubleshooting and problem resolution
Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner

What we offer

Free parking within walking distance will be available for the selected candidate

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Customer service focused
Confident leader, with the natural ability to motivate and lead a team
Decision-maker under pressure
Understands priority and urgency of customers business requirements
Business/commercial awareness
IT Service awareness (knowledge of working on operating systems and architecture of servers)
Strong communicator
Forward-thinking/proactive nature
Multi-tasker

Job Responsibility

Motivation and leadership of your team
Manage the workload between the team, supporting where necessary
Dealing with case management, setting customer expectations and assigning daily schedules
Ensure team are working to inspHire agreed SLA’s
Be the first person and level of escalation for any issues
Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
Ensure that the team maintain high levels of support to the customers
Case management
Regularly review own and Analyst case list, ordering by priority and oldest first
Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases

What we offer

Bespoke training package
Large bank of resources to train and promote achievement

Fulltime

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

Help Desk Analyst

We are looking for a motivated and skilled Help Desk Analyst to join our team in...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in help desk or technical support roles
Proficiency in Windows operating systems and Office 365 applications
Familiarity with basic networking concepts and troubleshooting tools
Strong communication skills with a focus on providing excellent customer service
Ability to handle multiple tasks, prioritize effectively, and remain composed under pressure

Job Responsibility

Offer first-level technical support for issues related to hardware, software, networks, and user accounts
Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications
Manage support tickets from initiation to resolution, maintaining clear and timely communication with users
Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions
Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary
Install, configure, and maintain IT equipment, including workstations and peripherals
Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency
Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed
Collaborate with system and network teams to address escalated issues effectively

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Help Desk Analyst

We are looking for a skilled Help Desk Analyst to join our team on a Contract to...

Location

United States , Pomfret

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting and configuring both Mac and PC systems
experience with Android devices, Apple devices, and Chromebooks
strong knowledge of Microsoft Office 365 and Google Workspace
familiarity with network technologies, including Cisco and Citrix
hands-on experience with configuration management and hardware deployments
certification in CompTIA A+ or Apple Certified Desktop Technician (ACDT) is preferred
ability to work independently and manage multiple technical tasks simultaneously
excellent communication and customer service skills to support end users effectively

Job Responsibility

Install, configure, and maintain desktop and laptop computers for end users
diagnose and resolve hardware issues including memory upgrades, keyboard replacements, and motherboard installations
troubleshoot and manage user accounts, domains, and software-related issues
set up and resolve network connectivity problems for both local and remote devices
configure and test wireless access points to ensure seamless connectivity
collaborate with vendors to address and resolve technical challenges
provide support for devices such as Chromebooks, Apple devices, and Mac computers
deploy and manage software applications, including Microsoft Office Suites and Google Workspace
utilize tools like Active Directory to manage user permissions and system access
maintain detailed documentation of technical issues and resolutions

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Help Desk Analyst I

We are offering an exciting opportunity for a Help Desk Analyst I in the banking...

Location

United States , Waterbury

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of experience as a Help Desk Analyst
Strong background in Basic Troubleshooting
Proficiency in Password Reset procedures
Previous experience in a Call Center Customer Service role is desirable
Ability to communicate effectively and professionally with all levels of an organization
Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously
Capable of working individually as well as part of a team
Possess a customer-oriented mindset with a focus on providing prompt and efficient service
Familiarity with common software and hardware used in office environments
Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism

Job Responsibility

Providing technical support to staff, faculty, and students on a variety of software platforms
Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
Managing Antivirus software and assisting users with application usage and hardware troubleshooting
Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Support - Help Desk Analyst

Revel Staffing

Location:
United States , Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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Location:United States , Los Angeles

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Job Description:

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Job Posted:January 03, 2026

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