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Revel Staffing Logo Revel Staffing · IT - Administration

IT Support - Help Desk Analyst

United States, Los Angeles 80000.00 - 120000.00 / Year · Job Posted January 03, 2026
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Job Description

We are conducting a confidential search for an experienced IT Helpdesk Analyst to provide end-user support and maintain secure technology operations in a dynamic, global environment. The ideal candidate will have hands-on experience with troubleshooting, system administration, and IT security best practices.

Job Responsibility

  • Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
  • Administer and secure office infrastructure, networks, and collaboration tools
  • Support daily IT operations across multiple office locations, including global entities
  • Implement technology projects as directed by IT leadership to align with organizational goals
  • Provide technical training and support to staff on operating systems, tools, and security practices
  • Manage onboarding/offboarding, including account setup, passwords, and system access
  • Maintain inventory of IT assets, equipment, and licenses
  • Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
  • Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
  • Monitor and deploy system updates, patches, and security enhancements
  • Ensure all systems and user activity remain compliant with organizational and regulatory requirements

Requirements

  • 2+ years of IT helpdesk or technical support experience
  • Strong knowledge of hardware, software, and network troubleshooting
  • DataClear Certification (or equivalent) required
  • Experience with Windows and macOS environments
  • Familiarity with cloud-based systems, ticketing platforms, and directory services
  • Excellent communication and customer service skills
  • Ability to work independently, prioritize tasks, and escalate issues as needed
  • Strong organizational skills with attention to detail

What we offer

  • Comprehensive health, dental, and vision insurance
  • Retirement plan with company match
  • Professional development and growth opportunities
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