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Robert Half Logo Robert Half · IT - Administration

IT Support/ Field Engineer

United States, Parsippany Employment contract · Job Posted June 15, 2026
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Job Description

We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies.

Job Responsibility

  • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner
  • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations
  • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs
  • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed
  • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments
  • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices
  • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency

Requirements

  • 3-5 years of experience in IT services, technical support, or IT consulting roles
  • Working knowledge of network administration and infrastructure support, including VMware, Citrix, and Microsoft technologies
  • Ability to troubleshoot PC hardware, server platforms, desktop operating systems, and network-related issues
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline
  • Relevant industry certifications or equivalent technical credentials are preferred
  • Comfortable working in a hybrid schedule with both remote and onsite responsibilities
  • Strong English communication skills with the ability to support end users professionally and clearly
  • Must be authorized to work and be eligible to work in the U.S. without current or future employment visa requirements

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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