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IT Support Engineer

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WeblineIndia

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Location:
India , Ahmedabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Job Responsibility:

  • Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices
  • Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications
  • Install, configure, and maintain hardware, software, and peripherals
  • Handle system upgrades, patch management, and regular maintenance
  • Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues
  • Manage user accounts, permissions, and access through Active Directory
  • Assist in maintaining network devices (routers, switches, firewalls)
  • Monitor system performance and ensure uptime
  • Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable)
  • Ensure IT assets are tracked, updated, and maintained
  • Respond to user queries via email, phone, or ticketing system
  • Provide timely resolution and escalate issues to senior engineers when needed
  • Train employees on basic IT usage, security practices, and software tools
  • Maintain logs, documentation, and SOPs
  • Support procurement of IT hardware/software
  • Ensure compliance with IT security policies and audit requirements

Requirements:

  • 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support
  • Strong knowledge of: Windows OS (7/10/11), macOS basics
  • Strong knowledge of: Office 365 / Outlook / Email configurations
  • Strong knowledge of: Networking (TCP/IP, DNS, DHCP, VPN)
  • Strong knowledge of: Active Directory & basic server concepts
  • Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.)
  • Good troubleshooting and diagnostic skills
  • Excellent communication and customer-service orientation
  • Ability to handle multiple tasks and work independently

Nice to have:

  • Knowledge of cloud platforms (Azure, AWS, Google Workspace)
  • Basic understanding of cybersecurity and endpoint protection tools
  • Experience with remote support tools (AnyDesk, TeamViewer, RDP)
  • Certifications like: CompTIA A+ / N+
  • Certifications like: Microsoft Certified: Modern Desktop Administrator
  • Certifications like: CCNA (basic networking)
What we offer:
  • 5-days working
  • On-site international work opportunities
  • Creative freedom to work
  • Work-life balance
  • Festive Holidays
  • Paid Leaves
  • Monetary incentives
  • Referral benefits
  • Various Awards & Recognition programs
  • Sponsored learning & certification programs
  • Fun events

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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