CrawlJobs Logo
Randstad Logo Randstad · IT - Software Development

It Support Engineer

United Kingdom, London 150.00 - 200.00 GBP / Day · Job Posted June 30, 2026
Apply Position
Job Link Share

Job Description

We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business.

Job Responsibility

  • Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs
  • Troubleshoot user devices, software, connectivity, and access issues
  • Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management
  • Maintain accurate records for incident ticketing and IT asset inventory
  • Assist with security and compliance tasks, including routine patching

Requirements

  • Proven track record in a fast-paced IT Support / Service Desk role
  • Strong troubleshooting skills across Windows OS and Office 365
  • Working knowledge of incident management processes (ITIL awareness is highly beneficial)
  • Excellent communication and stakeholder engagement skills

Nice to have

  • Previous experience working within a corporate or regulated environment
  • ITIL awareness
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Support Engineer

8 matching positions

New

It Support Engineer

We’re partnering with a growing, PE-backed business to hire an IT Support Engine...
Location
Location
United Kingdom , Dorset
Salary
Salary:
35000.00 - 40000.00 GBP / Year
brosterbuchanan.com Logo
Broster Buchanan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience in 1st/2nd line IT support
  • Solid knowledge of the Microsoft stack (M365, Azure, Windows)
  • Experience supporting end-users in a fast-paced environment
  • Good troubleshooting and problem-solving skills
  • Strong communication and customer service approach
Job Responsibility
Job Responsibility
  • Deliver 1st and 2nd line support to internal users
  • Troubleshoot hardware, software, and network issues
  • Support Microsoft 365, Azure, and core business systems
  • Assist with onboarding, user setup, and device management
  • Work closely with the IT Manager on process improvement and rollout of new systems
  • Fulltime
Read More
Arrow Right

IT Support Engineer

The IT Support Engineer role involves providing technical support for desktops a...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Desktop/technical Windows support experience or equivalent
  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • CompTIA A+ certification or equivalent skill set
  • Individual must have ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
Job Responsibility
Job Responsibility
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows
What we offer
What we offer
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
Read More
Arrow Right

It Support Engineer

We are looking for an IT Support Engineer to provide advanced technical support ...
Location
Location
United States , Savannah
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of IT experience
  • Strong expertise in: Networking (switches, LAN/WAN, DNS)
  • Active Directory
  • Microsoft 365
  • VMware / virtualization
  • VoIP systems
  • Proven ability to troubleshoot complex technical issues independently
  • Experience managing or contributing to IT infrastructure projects and installations
  • Strong communication skills and ability to work directly with clients
Job Responsibility
Job Responsibility
  • Provide Tier 3 technical support across multiple client environments
  • Troubleshoot and resolve complex issues related to networking, systems, and infrastructure
  • Lead and execute IT installations and deployment projects (network, hardware, cloud, and security)
  • Configure and maintain network infrastructure (switches, LAN/WAN, DNS)
  • Manage and support VoIP systems and connectivity issues
  • Administer and troubleshoot Active Directory environments
  • Support Microsoft 365 (Exchange, Teams, SharePoint, user management)
  • Maintain and support VMware / virtualized environments
  • Implement and maintain IT security best practices
  • Collaborate with internal teams and clients to ensure smooth project delivery and support
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

It Support Engineer

We are looking for an IT Support Engineer to join our Technology team on a 12‑mo...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
lgt.com Logo
LGT Gruppe Holding AG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years as a Helpdesk / Technical Support Engineer or similar
  • Experience in a financial services organisation is highly desirable
  • Demonstrable experience in using and supporting Windows and Microsoft Office suite of products
  • Knowledge of Apple iOS devices
  • Good knowledge of email and messaging (Outlook/Exchange/Teams)
  • Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
  • Active Directory, GPO, management and troubleshooting
  • Mobile device management (e.g. Microsoft Intune)
  • Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti
  • Working familiarity with ITIL service management practices is desirable
Job Responsibility
Job Responsibility
  • Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures
  • Triaging Service Requests and Incidents to appropriate teams
  • Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor
  • Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures
  • Fulfill Service Requests following documented processes and procedures
  • Carry out IT workstation deployments, moves, and replacement of desktop accessories when required
  • Image and deploy laptops for new starters and replacement devices
  • Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues
  • Create and maintain comprehensive process documentation
  • Manage the stock levels of IT consumable items and order replacement items as required
  • Fulltime
Read More
Arrow Right

IT Support Engineer

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one pl...
Location
Location
United Kingdom , Bristol
Salary
Salary:
26250.00 GBP / Year
giacom.com Logo
Giacom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and customer service skills
  • Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications
  • Familiarity with ITSM tools
  • Ability to troubleshoot common hardware and connectivity issues
  • Problem-solving mindset and willingness to learn
  • Previous experience in a helpdesk or IT support role (preferred)
  • IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous
Job Responsibility
Job Responsibility
  • Act as the first point of contact for IT-related queries via phone, email, or ticketing system
  • Diagnose and resolve basic hardware, software, and network issues
  • Escalate complex problems to 2nd line and other support teams
  • Maintain accurate records of issues and solutions in the ITSM tool
  • Assist with user account management (password resets, access requests)
  • Follow IT policies and procedures for incident / request handling
What we offer
What we offer
  • Investment in your future career with a variety of learning and development opportunities
  • No dress code - embrace the freedom to bring your whole self to work
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
  • A pension plan for your future
  • Complimentary refreshments in all our offices
  • Fulltime
Read More
Arrow Right

It Support Engineer

Location
Location
United Kingdom , Knottingley
Salary
Salary:
28800.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ITIL desirable
  • UK Driving License
  • Honest
  • Good Communicator
  • Strong Values
  • Flexible
  • Passionate
  • Self Motivated
  • Reliable
  • Caring
Job Responsibility
Job Responsibility
  • Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do
  • Act as point of contact for all RLO Group employees for ICT related queries and issues within England
  • Provide effective responses to ICT faults and enquiries
  • Escalate any issues quickly to more senior team members
  • Maintain accurate records of ICT assets
  • Provision of routine ICT reports
  • Assist in administering users of systems including Entra, M365, Intune and company specific applications
  • Fix faults relating to phone, mobile and computing hardware or set-up from new
  • Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
  • Work with external suppliers to provide effective ICT solutions and support
What we offer
What we offer
  • Up to 33 days holiday a year including bank holidays
  • An contributory pension scheme – employer contribution 6%
  • 3 x salary Life cover
  • Health Cash Plan
  • £10,000 Life cover
  • A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
  • A reward gateway with access to discounted goods and services
  • Cycle to Work Scheme
  • A financial wellbeing scheme
  • Refer a Friend Incentive Bonus (terms and conditions apply)
  • Fulltime
Read More
Arrow Right

IT Support Engineer

We are seeking a proactive and technically skilled IT Support Engineer to join o...
Location
Location
United Kingdom , London
Salary
Salary:
32000.00 - 38000.00 GBP / Year
planetrecruitment.co.uk Logo
PLANET RECRUITMENT SERVICES LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in IT support or helpdesk roles (2+ years preferred)
  • Strong knowledge of Windows OS, Microsoft 365, and networking concepts
  • Familiarity with Active Directory, Exchange, and remote desktop tools
  • Excellent troubleshooting and communication skills
  • Ability to prioritize tasks and manage time effectively
Job Responsibility
Job Responsibility
  • Provide first and second-line technical support to internal users via phone, email, and in-person
  • Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
  • Install, configure, and maintain desktops, laptops, printers, and other peripherals
  • Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
  • Monitor and maintain IT systems, ensuring uptime and performance
  • Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Support remote users and troubleshoot VPN, connectivity, and collaboration tools
  • Collaborate with other IT team members on infrastructure upgrades and projects
  • Ensure compliance with IT policies, security protocols, and data protection regulations
  • Fulltime
Read More
Arrow Right

IT Support Engineer

Based in our Warsaw office, this role supports a global user base by delivering ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
theramex.com Logo
Theramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in IT, Computer Science, or related field
  • Relevant certifications (e.g. ITIL v4, Microsoft, Apple) are advantageous
  • Fluent in English and Polish, with strong communication skills and the ability to explain technical issues to non-technical users
  • Proven analytical problem-solver with experience managing incidents in a structured, SLA-driven environment
  • Hands-on experience supporting Windows environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Strong knowledge of Microsoft Entra ID (Azure AD), endpoint management (Intune/MDM), and user access management
  • Confident supporting hybrid and remote users, including mobile devices (iOS/iPadOS)
  • Experience using ITSM tools to manage and resolve incidents and service requests
  • Solid understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN) and enterprise IT environments
  • Ability to prioritise workload independently and collaborate effectively within a global IT team
Job Responsibility
Job Responsibility
  • Take ownership of delivering high-quality second-line IT support, ensuring incidents and service requests are resolved efficiently and in line with agreed service level agreements (SLAs)
  • Act as the end-to-end owner of technical issues, proactively coordinating with internal teams and third-party vendors to drive timely and successful resolution
  • Provide consistent support and management of end-user devices, identities, and access within a cloud-first environment, maintaining excellent customer service and clear, professional communication always
  • Support the stability, security, and compliance of the IT environment by adhering to established standards, policies, and best practices
  • Drive continuous service improvement through effective documentation, root cause analysis, and process optimisation
  • Collaborate closely with the global IT Operations function to meet business needs and contribute to the successful delivery of IT initiatives and projects
What we offer
What we offer
  • 26 days holiday (or 20 working days if the total employment period is shorter than 10 years – 'employment period' covers higher education)
  • Healthcare cover for self, partner and family (in addition, contribution towards cost of spectacles, should they be required for work)
  • Pension contribution (auto-enrolled, option to opt out): 1.5% company + 2-4% employee (calculated on the employee's remuneration)
  • Hybrid Working
  • Social Fund Benefits (holiday allowance 'wakacje pod gruszą', Christmas allowance for the employee and their children, & MyBenefit Kafeteria)
  • MultiSport: Access to 4,700+ sports facilities and choice of 38 sports & leisure activities
  • MultiLife: Personal development, health, mental wellbeing, and mindfulness
  • Fulltime
Read More
Arrow Right