IT Support Engineer Job at SpectraMedix (Gurugram)

Job Responsibility

Provide first-level technical support to Gurgaon-based users for laptops, desktops, printers, and network connectivity issues
Manage escalated incidents and perform advanced troubleshooting for Windows 11 devices and related infrastructure
Configure, image, and deploy laptops using standardized deployment and automation tools while ensuring compliance policy implementation
Manage device enrolment processes and troubleshoot application or policy deployment issues
Perform routine administration activities for Active Directory, Microsoft Entra ID (Azure AD), and Group Policy
Support routine Windows Server administration tasks including file and print permissions, shared resource setup, patching, and system health monitoring
Assist with user and device management activities through Microsoft Intune and Microsoft 365 Admin Centre
Support basic Azure administration activities related to virtual machines, user access, connectivity, and troubleshooting
Ensure endpoint security through antivirus management, patching, encryption, and compliance monitoring
Maintain technical documentation, troubleshooting guides, and standard operating procedures (SOPs)
Collaborate with the US IT team on infrastructure support, system upgrades, migrations, and operational initiatives
Ensure adherence to corporate IT security standards, policies, and guidelines defined by the CISO office

Strong expertise in Windows 11 troubleshooting, endpoint support, and device lifecycle management
Hands-on experience or working knowledge of imaging, deployment, patch management, and policy administration tools
Good understanding of Active Directory, Group Policy, Microsoft Entra ID (Azure AD), and Microsoft 365 administration
Exposure to Microsoft Intune, Azure Virtual Machines, Microsoft Entra ID, and Microsoft 365 Admin Centre
Basic understanding of Azure cloud services including Virtual Machines, Storage, Networking, RBAC, and Monitoring concepts
Familiarity with endpoint security practices including antivirus, encryption, patch management, and compliance enforcement
Understanding of Intune/MDM device enrollment and compliance management processes
Knowledge of networking fundamentals including DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting
Strong troubleshooting, documentation, coordination, and communication skills
Bachelor's degree in Computer Science, Information Technology, or a related discipline
4-5 years of experience in enterprise IT support and/or system or network administration

Experience with automation, deployment, or provisioning using PowerShell scripting
Familiarity with ITIL processes and ITSM platforms such as ServiceNow, Jira, ManageEngine, Endpoint Central, or ServiceDesk Plus
Good understanding of virtualization technologies such as Hyper-V and networking fundamentals
Exposure to Azure administration and cloud-based enterprise environments
Ability to independently manage end-to-end IT operations for the Gurgaon office
Awareness of compliance and security frameworks such as HITRUST, ISO 27001, and SOC 2
Azure Fundamentals (AZ-900) certification preferred, or willingness to obtain certification after joining
Additional certifications or knowledge related to Microsoft Azure, Microsoft 365, Endpoint Management, or IT Security would be advantageous
Prior experience supporting Microsoft 365 and cloud-integrated enterprise environments is preferred