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IT Support Engineer

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SpectraMedix

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Location:
India , Gurugram

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Provide first-level technical support to Gurgaon-based users for laptops, desktops, printers, and network connectivity issues
  • Manage escalated incidents and perform advanced troubleshooting for Windows 11 devices and related infrastructure
  • Configure, image, and deploy laptops using standardized deployment and automation tools while ensuring compliance policy implementation
  • Manage device enrolment processes and troubleshoot application or policy deployment issues
  • Perform routine administration activities for Active Directory, Microsoft Entra ID (Azure AD), and Group Policy
  • Support routine Windows Server administration tasks including file and print permissions, shared resource setup, patching, and system health monitoring
  • Assist with user and device management activities through Microsoft Intune and Microsoft 365 Admin Centre
  • Support basic Azure administration activities related to virtual machines, user access, connectivity, and troubleshooting
  • Ensure endpoint security through antivirus management, patching, encryption, and compliance monitoring
  • Maintain technical documentation, troubleshooting guides, and standard operating procedures (SOPs)
  • Collaborate with the US IT team on infrastructure support, system upgrades, migrations, and operational initiatives
  • Ensure adherence to corporate IT security standards, policies, and guidelines defined by the CISO office

Requirements:

  • Strong expertise in Windows 11 troubleshooting, endpoint support, and device lifecycle management
  • Hands-on experience or working knowledge of imaging, deployment, patch management, and policy administration tools
  • Good understanding of Active Directory, Group Policy, Microsoft Entra ID (Azure AD), and Microsoft 365 administration
  • Exposure to Microsoft Intune, Azure Virtual Machines, Microsoft Entra ID, and Microsoft 365 Admin Centre
  • Basic understanding of Azure cloud services including Virtual Machines, Storage, Networking, RBAC, and Monitoring concepts
  • Familiarity with endpoint security practices including antivirus, encryption, patch management, and compliance enforcement
  • Understanding of Intune/MDM device enrollment and compliance management processes
  • Knowledge of networking fundamentals including DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting
  • Strong troubleshooting, documentation, coordination, and communication skills
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline
  • 4-5 years of experience in enterprise IT support and/or system or network administration

Nice to have:

  • Experience with automation, deployment, or provisioning using PowerShell scripting
  • Familiarity with ITIL processes and ITSM platforms such as ServiceNow, Jira, ManageEngine, Endpoint Central, or ServiceDesk Plus
  • Good understanding of virtualization technologies such as Hyper-V and networking fundamentals
  • Exposure to Azure administration and cloud-based enterprise environments
  • Ability to independently manage end-to-end IT operations for the Gurgaon office
  • Awareness of compliance and security frameworks such as HITRUST, ISO 27001, and SOC 2
  • Azure Fundamentals (AZ-900) certification preferred, or willingness to obtain certification after joining
  • Additional certifications or knowledge related to Microsoft Azure, Microsoft 365, Endpoint Management, or IT Security would be advantageous
  • Prior experience supporting Microsoft 365 and cloud-integrated enterprise environments is preferred

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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