IT Support Engineer

• Provide hands-on technical support to Europe-based staff, covering desktops, laptops, mobile devices, and office infrastructure
• Manage meeting room technology, including video conferencing and AV equipment
• Act as the first point of escalation for hardware, software, and network issues in the Budapest office
• Ensure smooth onboarding and offboarding through device provisioning and account setup
• Provide remote support to global colleagues using remote access tools and service desk platforms
• Contribute to group-wide IT projects, including infrastructure upgrades and security initiatives
• Support cloud-based collaboration platforms like Microsoft 365, Teams, and SharePoint
• Participate in patch management and endpoint security to maintain group IT standards
• Log, track, and resolve incidents via the ITSM system, ensuring SLAs are met
• Maintain accurate documentation of solutions and procedures for knowledge sharing
• Mentor junior IT engineers, providing technical knowledge transfer and building their confidence
• Deliver occasional user training on IT tools and security best practices

• Strong Technical Knowledge: Proficiency in Windows 10/11, macOS, and Microsoft Office 365 administration
• Cloud & Identity: Experience with Azure AD/Microsoft Entra, including MFA, groups, and permissions
• Networking Foundations: Familiarity with TCP/IP, DNS, DHCP, and VPN troubleshooting
• Device Management: Hands-on experience with laptops, mobile devices, printers, and AV hardware
• 1-3 years experience
• fluency in English
• MSc / MA degree or BSc / BA degree
• University education

Bonus Points: CompTIA A+ or ITIL Foundation (V3/V4) certifications are a plus

• Performance-Based Bonus
• Cafeteria
• Pension fund contribution
• Life Insurance
• Home Office Support
• Work from Abroad: Work from another country for up to 20 days per year
• Private Health Insurance
• Mental Health Support
• Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations
• Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave
• Fertility Treatment Support
• Access to extensive internal and external training programs
• Enjoy a generous budget for team-building events and social activities