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The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. We’re looking for a Tier 1 Support Engineer to join the APAC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
Job Responsibility:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person, email, Slack or ticketing system
Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors
Walk customers through problem-solving processes and follow up to ensure issues have been resolved
Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)