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We are an award winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects. Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities. Cundall are leading the way in the provision of creative, sustainable design solutions, and to keep up with the demands of the organisation, require a hands-on, organised and collaborative IT Support Engineer to assist our team of multi-disciplined engineers globally.
Job Responsibility:
Resolve user issues sent to the Service Desk
Provide hands-on support for IT issues arising in the region and international offices
Provide first line support for all Cundall users
Provision of remote support and administration
Support of desktops, laptops and Microsoft Teams
Act as a main point of contact for external consultants and internal management and liaise as appropriate
Ensure prompt and accurate customer service
Resolve IT system issues in a timely manner
Requirements:
Bachelor’s degree in computer science or IT
Proven practical experience providing first/second line support
Experience working within a Professional Services Firm
Experience of build and deployment via SCCM/MS Intune
Proven experience providing support with Microsoft Teams, Microsoft Windows Operating System, Servers, Cisco VPN, WLAN's, Newforma, MS Office, NAS, TCP/IP, DCHP and WNS
Experience in basic network troubleshooting, structured cabling and PC setup and remote-control using TeamViewer and RDP
Demonstrable ability to navigate through an existing knowledge base to resolve a technical issue and add to said knowledge base
Ability with network administration, command line scripts, debugging and fixing, and commissioning new hardware
Customer service driven attitude
Excellent communication skills
Nice to have:
Problem-solving attitude
Ability to give clear technical instructions
Familiar with remote troubleshooting techniques
Exceptionally high standards for attention to detail