IT Support Engineer, KAYAK

KAYAK

Location:
United States, Cambridge & Concord

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

KAYAK is looking to grow their US IT Support Team! An IT Support Engineer will be a member of the team responsible for configuring and supporting end user computers and corporate IT services at KAYAK.com, a worldwide leader in Internet travel search. This is a phenomenal opportunity for the right candidate to gain hands-on experience in a dynamic Internet company. The ideal candidate is motivated by new challenges, collaborative and effectively communicates in a distributed team environment.

Job Responsibility:

Provide support to on-site and remote KAYAK employees
Monitor the ticket queue and resolve requests in a timely manner
Support onboarding and offboarding processes (computer setup, orientation, and computer retrieval, etc.)
Support and maintain office hardware such as video conferencing equipment, printers, and TV digital signage
Assist with IT asset and endpoint management (MDM administration, computer procurements, deployments, repairs, and recycling)
Maintain and create internal process documentation in our knowledge base
Provide technical support for company-wide meetings and events
Participate in company-wide IT projects and initiatives

Requirements:

3+ years of experience in IT Support or similar role
User-focused approach with a problem-solving mentality
Strong troubleshooting knowledge of Windows and Macs
Strong multitasking and prioritization ability
Good communication and interpersonal skills
Knowledge of IT Security standard processes
Knowledge of networking basics (Wi-Fi, IP addressing, DNS)
Experience with Google Workspace Apps and Admin Console
Experience with Okta Administration
Experience with JAMF and Intune
Experience with Freshservice Ticketing System
Experience with Slack Administration
Experience with Windows Active Directory (users and computers)
Experience with Terminal, Powershell, or scripting languages

What we offer:

Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth: Development Dollars
Leadership development
Access to thousand of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Engineer