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IT Support Engineer

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Paradise Valley

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.

Job Responsibility:

  • Provide technical support and troubleshooting for client environments, including remote and onsite assistance
  • Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments
  • Configure and maintain VPNs, remote access tools, and secure client connectivity
  • Support day-to-day network operations, including network printing and file sharing
  • Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V)
  • Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions
  • Maintain accurate documentation of client environments, changes, and solutions
  • Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner
  • Collaborate with team members to escalate complex issues and follow internal best practices

Requirements:

  • Demonstrated experience supporting users and technology as part of an MSP or IT services provider
  • Strong proficiency with Active Directory (user/group administration, GPOs), Office 365 (user/mailbox administration), and Windows Server (installation, patching, incident response)
  • Solid experience configuring and troubleshooting VPNs and remote access technologies
  • Working knowledge of virtualization (VMware, Hyper-V) and network printers
  • Familiarity with ticketing systems, remote monitoring and management (RMM) tools, and standard documentation practices
  • Excellent communication, adaptability, and teamwork skills
  • Outstanding customer service orientation
  • Ability to prioritize tasks in a fast-paced MSP environment and adapt to evolving client needs

Nice to have:

  • Relevant certifications (CompTIA A+, Network+, Microsoft, VMware, or similar vendors)
  • Experience supporting clients across multiple industries and environments
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 19, 2026

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