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PLANET RECRUITMENT SERVICES LTD Logo PLANET RECRUITMENT SERVICES LTD · IT - Administration

IT Support Engineer

United Kingdom, London Employment contract 32000.00 - 38000.00 GBP / Year · Job Posted June 03, 2026
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Job Description

We are seeking a proactive and technically skilled IT Support Engineer to join our growing client who is well respected in the retail sector. The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset.

Job Responsibility

  • Provide first and second-line technical support to internal users via phone, email, and in-person
  • Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
  • Install, configure, and maintain desktops, laptops, printers, and other peripherals
  • Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
  • Monitor and maintain IT systems, ensuring uptime and performance
  • Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Support remote users and troubleshoot VPN, connectivity, and collaboration tools
  • Collaborate with other IT team members on infrastructure upgrades and projects
  • Ensure compliance with IT policies, security protocols, and data protection regulations

Requirements

  • Proven experience in IT support or helpdesk roles (2+ years preferred)
  • Strong knowledge of Windows OS, Microsoft 365, and networking concepts
  • Familiarity with Active Directory, Exchange, and remote desktop tools
  • Excellent troubleshooting and communication skills
  • Ability to prioritize tasks and manage time effectively

Nice to have

Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP)

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