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IT Support Engineer

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NEXTECH GROUP

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Location:
United Kingdom , Chelmsford

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

30000.00 GBP / Year
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Job Description:

Our client is a growing managed service provider who specialises across the NHS Health and Justice (H&J). They are looking for an ambitious individual to provide IT deskside support which can range from basic PC and printer support to network connectivity.

Job Responsibility:

  • Act as the first-line IT support resource, building and maintaining strong technical knowledge to effectively support our users
  • Troubleshoot, diagnose, and resolve IT issues efficiently, escalating complex incidents to senior technical teams when required
  • Provide support across all sites and customer locations nationwide
  • Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed
  • Apply ITIL v4 principles within a service delivery environment
  • Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported software systems
  • Build a foundational understanding of Microsoft Azure infrastructure to better support cloud-based services
  • Script and automate routine tasks using tools such as PowerShell and RMM platforms
  • Plan, prioritise, and manage workload independently, demonstrating strong analytical and communication skills when supporting staff and management

Requirements:

  • Full, clean, and valid UK driving license
  • Access to suitable car
  • Ability to undergo DBS, NPPV level 3 and HMPPS Cat A Security Clearance vetting
  • Knowledge of PC, printer, and desktop technologies
  • Knowledge of desktop and printer hardware
  • Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing
  • Knowledge of Microsoft Office products
  • Knowledge of Network technologies and the TCP/IP protocol

Nice to have:

  • Knowledge of Microsoft Azure
  • Knowledge of Meraki
  • Knowledge of Sophos
  • Knowledge of SuperOps (Service Desk)
  • Knowledge of RMM tools
  • Knowledge of Powershell/CMD
What we offer:
  • Competitive salary, reviewed regularly in line with performance
  • Company pension scheme
  • Generous annual leave entitlement plus bank holidays
  • Ongoing training and professional development opportunities
  • Clear career progression pathways
  • Supportive and collaborative working environment
  • Modern equipment and tools to enable success in the role
  • Opportunities to work on varied and engaging projects across multiple sites

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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