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IT Support Engineer

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LGT Gruppe Holding AG

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Location:
Australia , Melbourne

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an IT Support Engineer to join our Technology team on a 12‑month fixed‑term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.

Job Responsibility:

  • Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures
  • Triaging Service Requests and Incidents to appropriate teams
  • Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor
  • Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures
  • Fulfill Service Requests following documented processes and procedures
  • Carry out IT workstation deployments, moves, and replacement of desktop accessories when required
  • Image and deploy laptops for new starters and replacement devices
  • Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues
  • Create and maintain comprehensive process documentation
  • Manage the stock levels of IT consumable items and order replacement items as required
  • Collaborate with cross-functional teams to resolve complex technical issues when necessary
  • Liaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases
  • Identify and update changes to improve the end-user computing services
  • Provide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required
  • Support project tasks or contribute to testing under the guidance of senior team members

Requirements:

  • Minimum 2 years as a Helpdesk / Technical Support Engineer or similar
  • Experience in a financial services organisation is highly desirable
  • Demonstrable experience in using and supporting Windows and Microsoft Office suite of products
  • Knowledge of Apple iOS devices
  • Good knowledge of email and messaging (Outlook/Exchange/Teams)
  • Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
  • Active Directory, GPO, management and troubleshooting
  • Mobile device management (e.g. Microsoft Intune)
  • Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti
  • Working familiarity with ITIL service management practices is desirable
  • Ability to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome
  • A strong commitment to customer-centric outcomes
  • High level communication and documentation skills
  • Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable
  • ITIL v3 or 4 certification is desirable

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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