CrawlJobs Logo
LGT Gruppe Holding AG Logo LGT Gruppe Holding AG · IT - Administration

It Support Engineer

Australia, Sydney · Job Posted May 30, 2026
Apply Position
Job Link Share

Job Description

We are looking for an IT Support Engineer to join our Technology team on a 12‑month fixed‑term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.

Job Responsibility

  • Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures
  • Triaging Service Requests and Incidents to appropriate teams
  • Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor
  • Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures
  • Fulfill Service Requests following documented processes and procedures
  • Carry out IT workstation deployments, moves, and replacement of desktop accessories when required
  • Image and deploy laptops for new starters and replacement devices
  • Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues
  • Create and maintain comprehensive process documentation
  • Manage the stock levels of IT consumable items and order replacement items as required
  • Collaborate with cross-functional teams to resolve complex technical issues when necessary
  • Liaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases
  • Identify and update changes to improve the end-user computing services
  • Provide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required
  • Support project tasks or contribute to testing under the guidance of senior team members

Requirements

  • Minimum 2 years as a Helpdesk / Technical Support Engineer or similar
  • Experience in a financial services organisation is highly desirable
  • Demonstrable experience in using and supporting Windows and Microsoft Office suite of products
  • Knowledge of Apple iOS devices
  • Good knowledge of email and messaging (Outlook/Exchange/Teams)
  • Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
  • Active Directory, GPO, management and troubleshooting
  • Mobile device management (e.g. Microsoft Intune)
  • Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti
  • Working familiarity with ITIL service management practices is desirable
  • Ability to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome
  • A strong commitment to customer-centric outcomes
  • High level communication and documentation skills
  • Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable
  • ITIL v3 or 4 certification is desirable
LGT Gruppe Holding AG - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Support Engineer

8 matching positions

IT Support Engineer

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one pl...
Location
Location
United Kingdom , Bristol
Salary
Salary:
26250.00 GBP / Year
giacom.com Logo
Giacom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and customer service skills
  • Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications
  • Familiarity with ITSM tools
  • Ability to troubleshoot common hardware and connectivity issues
  • Problem-solving mindset and willingness to learn
  • Previous experience in a helpdesk or IT support role (preferred)
  • IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous
Job Responsibility
Job Responsibility
  • Act as the first point of contact for IT-related queries via phone, email, or ticketing system
  • Diagnose and resolve basic hardware, software, and network issues
  • Escalate complex problems to 2nd line and other support teams
  • Maintain accurate records of issues and solutions in the ITSM tool
  • Assist with user account management (password resets, access requests)
  • Follow IT policies and procedures for incident / request handling
What we offer
What we offer
  • Investment in your future career with a variety of learning and development opportunities
  • No dress code - embrace the freedom to bring your whole self to work
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
  • A pension plan for your future
  • Complimentary refreshments in all our offices
  • Fulltime
Read More
Arrow Right

It Support Engineer

Location
Location
United Kingdom , Knottingley
Salary
Salary:
28800.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ITIL desirable
  • UK Driving License
  • Honest
  • Good Communicator
  • Strong Values
  • Flexible
  • Passionate
  • Self Motivated
  • Reliable
  • Caring
Job Responsibility
Job Responsibility
  • Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do
  • Act as point of contact for all RLO Group employees for ICT related queries and issues within England
  • Provide effective responses to ICT faults and enquiries
  • Escalate any issues quickly to more senior team members
  • Maintain accurate records of ICT assets
  • Provision of routine ICT reports
  • Assist in administering users of systems including Entra, M365, Intune and company specific applications
  • Fix faults relating to phone, mobile and computing hardware or set-up from new
  • Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
  • Work with external suppliers to provide effective ICT solutions and support
What we offer
What we offer
  • Up to 33 days holiday a year including bank holidays
  • An contributory pension scheme – employer contribution 6%
  • 3 x salary Life cover
  • Health Cash Plan
  • £10,000 Life cover
  • A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
  • A reward gateway with access to discounted goods and services
  • Cycle to Work Scheme
  • A financial wellbeing scheme
  • Refer a Friend Incentive Bonus (terms and conditions apply)
  • Fulltime
Read More
Arrow Right
New

IT Support Engineer

We are seeking a proactive and technically skilled IT Support Engineer to join o...
Location
Location
United Kingdom , London
Salary
Salary:
32000.00 - 38000.00 GBP / Year
planetrecruitment.co.uk Logo
PLANET RECRUITMENT SERVICES LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in IT support or helpdesk roles (2+ years preferred)
  • Strong knowledge of Windows OS, Microsoft 365, and networking concepts
  • Familiarity with Active Directory, Exchange, and remote desktop tools
  • Excellent troubleshooting and communication skills
  • Ability to prioritize tasks and manage time effectively
Job Responsibility
Job Responsibility
  • Provide first and second-line technical support to internal users via phone, email, and in-person
  • Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
  • Install, configure, and maintain desktops, laptops, printers, and other peripherals
  • Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
  • Monitor and maintain IT systems, ensuring uptime and performance
  • Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Support remote users and troubleshoot VPN, connectivity, and collaboration tools
  • Collaborate with other IT team members on infrastructure upgrades and projects
  • Ensure compliance with IT policies, security protocols, and data protection regulations
  • Fulltime
Read More
Arrow Right

IT Support Engineer

Based in our Warsaw office, this role supports a global user base by delivering ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
theramex.com Logo
Theramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in IT, Computer Science, or related field
  • Relevant certifications (e.g. ITIL v4, Microsoft, Apple) are advantageous
  • Fluent in English and Polish, with strong communication skills and the ability to explain technical issues to non-technical users
  • Proven analytical problem-solver with experience managing incidents in a structured, SLA-driven environment
  • Hands-on experience supporting Windows environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Strong knowledge of Microsoft Entra ID (Azure AD), endpoint management (Intune/MDM), and user access management
  • Confident supporting hybrid and remote users, including mobile devices (iOS/iPadOS)
  • Experience using ITSM tools to manage and resolve incidents and service requests
  • Solid understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN) and enterprise IT environments
  • Ability to prioritise workload independently and collaborate effectively within a global IT team
Job Responsibility
Job Responsibility
  • Take ownership of delivering high-quality second-line IT support, ensuring incidents and service requests are resolved efficiently and in line with agreed service level agreements (SLAs)
  • Act as the end-to-end owner of technical issues, proactively coordinating with internal teams and third-party vendors to drive timely and successful resolution
  • Provide consistent support and management of end-user devices, identities, and access within a cloud-first environment, maintaining excellent customer service and clear, professional communication always
  • Support the stability, security, and compliance of the IT environment by adhering to established standards, policies, and best practices
  • Drive continuous service improvement through effective documentation, root cause analysis, and process optimisation
  • Collaborate closely with the global IT Operations function to meet business needs and contribute to the successful delivery of IT initiatives and projects
What we offer
What we offer
  • 26 days holiday (or 20 working days if the total employment period is shorter than 10 years – 'employment period' covers higher education)
  • Healthcare cover for self, partner and family (in addition, contribution towards cost of spectacles, should they be required for work)
  • Pension contribution (auto-enrolled, option to opt out): 1.5% company + 2-4% employee (calculated on the employee's remuneration)
  • Hybrid Working
  • Social Fund Benefits (holiday allowance 'wakacje pod gruszą', Christmas allowance for the employee and their children, & MyBenefit Kafeteria)
  • MultiSport: Access to 4,700+ sports facilities and choice of 38 sports & leisure activities
  • MultiLife: Personal development, health, mental wellbeing, and mindfulness
  • Fulltime
Read More
Arrow Right

It Support Engineer

Location
Location
United States , Washington
Salary
Salary:
60000.00 - 70000.00 USD / Year
xantrion.com Logo
Xantrion
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree from a four-year university or equivalent experience
  • Minimum of 3 years of technical support experience required
  • Basic diagnostic and analytical skills
  • Basic competency in the use and troubleshooting of MS Office products
  • Experience using Windows 7, 10, and/or Mac OS
  • Basic computer literacy across both hardware and software
  • Ability to be proactive and able to take direction and establish ownership of issues through resolution
Job Responsibility
Job Responsibility
  • Provide front line phone coverage, and participate in various call center groups
  • Provide on-site assistance to clients within your local geography
  • Provide excellent customer service to Xantrion's client base
  • Provide technical support as assigned for issues related to computer systems, software, and hardware
  • Log and track support requests in ConnectWise
  • Prioritize and/or escalate tickets as required to ensure customer satisfaction
  • Brief customers, as well as management, on the status of current resolution efforts
  • Work with third party support providers when necessary
  • Follow up with customers to ensure an issue has been resolved
  • Submit semi-monthly timesheet and expense reports
What we offer
What we offer
  • 100% of medical, dental, and vision for you and your family
  • 401K with company match up to 4% of salary
  • Certification reimbursement and annual training budget
  • 17 Days PTO per year in addition to paid training days
  • Bonuses for referring new clients or employees
  • Fulltime
Read More
Arrow Right

It Support Engineer

Location
Location
United Kingdom , Bromsgrove
Salary
Salary:
30000.00 GBP / Year
nextech-group.co.uk Logo
NEXTECH GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years' experience in an IT support or helpdesk role
  • A solid understanding of Microsoft technologies and basic networking
  • A passion for learning and improving your technical skills
  • Strong communication skills and a customer-focused approach
  • Someone who enjoys problem solving and working as part of a team
Job Responsibility
Job Responsibility
  • Resolving user issues across desktops, servers, cloud and network environments
  • Supporting the second and third line engineers in technical issues and projects when required
  • Monitoring systems, escalating complex issues, and helping improve processes
  • Collaborating with senior engineers to expand your technical knowledge
  • Providing excellent customer service with a proactive mindset
What we offer
What we offer
  • Certifications paid for
  • Hybrid working
  • Paid professional certifications (Microsoft, Networking, Security etc.)
  • Great culture, supportive management, and ongoing career development
  • Exposure to modern technologies across cloud, virtualisation, networking and more
  • Opportunity to progress into 2nd line, cloud, networking or project roles
  • Fulltime
Read More
Arrow Right

It Support Engineer

Location
Location
United Kingdom , Knottingley
Salary
Salary:
28800.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ITIL desirable
  • UK Driving License
Job Responsibility
Job Responsibility
  • Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do
  • Act as point of contact for all RLO Group employees for ICT related queries and issues within England
  • Provide effective responses to ICT faults and enquiries
  • Escalate any issues quickly to more senior team members
  • Maintain accurate records of ICT assets
  • Provision of routine ICT reports
  • Assist in administering users of systems including Entra, M365, Intune and company specific applications
  • Fix faults relating to phone, mobile and computing hardware or set-up from new
  • Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
  • Work with external suppliers to provide effective ICT solutions and support
What we offer
What we offer
  • Up to 33 days holiday a year including bank holidays
  • An contributory pension scheme – employer contribution 3%
  • Health Cash Plan
  • £10,000 Life cover
  • A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
  • A reward gateway with access to discounted goods and services
  • Cycle to Work Scheme
  • A financial wellbeing scheme
  • Refer a Friend Incentive Bonus
  • Additional Car allowance payable
  • Fulltime
Read More
Arrow Right

IT Support Engineer

Join the largest, fastest-growing specialist family law firm in the country. We ...
Location
Location
United Kingdom , Leeds, Harrogate
Salary
Salary:
30000.00 - 35000.00 GBP / Year
stowefamilylaw.co.uk Logo
Stowe Family Law
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a similar IT support, desktop, field support or service desk engineering role
  • Some experience supporting Salesforce users in a business environment is preferrable
  • Proven experience supporting Microsoft 365, Exchange, Teams, SharePoint, Entra ID and modern cloud-based workplace applications
  • Experience with Intune, device management, mobile device support and secure remote working practices
  • Hands-on experience with telephony platforms and user support, ideally including Vonage and/or RingCentral
  • Excellent face-to-face support skills, with the confidence to visit offices, work directly with senior stakeholders and represent IT professionally
  • Strong remote support capability, with clear communication, good prioritisation and a customer-first approach
  • Experience with IT service management tools and processes, including incident management, change, asset tracking and knowledge management. ManageEngine experience would be beneficial
  • Good troubleshooting skills across laptops, peripherals, mobile devices, network printing, connectivity and office equipment
  • Working knowledge of Active Directory user and policy administration
Job Responsibility
Job Responsibility
  • Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure
  • Receive, process, prioritise and resolve IT issues from staff in a timely and cost-effective manner
  • Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content
  • Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated
  • Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint
  • Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues
  • Support telephony, contact and communications systems, including Vonage and RingCentral
  • Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment
  • Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders
  • Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices
What we offer
What we offer
  • Salary
  • Bonus
  • Mental Wellbeing days and access to counselling sessions
  • Volunteering leave
  • Diversity public holidays
  • 26 days holiday
  • Enhanced adoption, maternity and paternity pay
  • Paid leave for fertility treatment
  • Emergency dependants leave
  • Bereavement leave
  • Fulltime
Read More
Arrow Right