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NTT DATA Logo NTT DATA · IT - Administration

IT Support Engineer

United Kingdom, London · Job Posted June 15, 2026
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Job Description

The IT Support Engineer role involves providing technical support for desktops and notebooks, focusing on installation, troubleshooting, and customer service. Candidates should have experience with Windows operating systems and ticketing systems like ServiceNow. A CompTIA A+ certification is required, and strong communication skills are essential for success in this client-facing position. The team you'll be working with: Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a client-based position working at a client site location – Broad Street, London.

Job Responsibility

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows

Requirements

  • Desktop/technical Windows support experience or equivalent
  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • CompTIA A+ certification or equivalent skill set
  • Individual must have ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Excellent verbal and written communication skills with emphasis in customer service
  • Excellent interpersonal skills and ability to work collaboratively in a team environment

What we offer

  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
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