IT Support Engineer

• Acting as a point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets
• Working closely with our Acquisitional Sites, undertaking visits where necessary for fault resolution and service requirements and providing expert IT support services, troubleshooting hardware, software and network issues efficiently
• Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets
• Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels
• Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals
• Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users

• Demonstrable experience of handing a wide variety of IT issues in a fast-paced environment
• A strong customer focused approach with a positive and friendly mindset - capable of understanding customer needs
• High level of attention to detail and good problem-solving skills
• Proficient use of Microsoft Azure/365/Sharepoint/OneDrive, Microsoft Office and other software products
• Experience and exposure to hardware such as firewalls, switches, storage arrays and printers
• Experience with Mobile Device Management – mainly tablets and mobile phones
• A solid understanding of LAN, WAN and VPN technologies

Completed CompTIA, A+, MCITP or similar

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service
• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties
• Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses