IT Support Engineer

• Responsible for maintenance, monitoring, troubleshooting and support of IT systems, e.g. CRM, ERP, Web Portals, Billing systems, Billing gateways, ESBs, API Gateways, Order management, and fulfilment systems
• Perform day-to-day L2 support activities such as incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, triaging tickets to suppliers to identify bug fixes and enhancements
• Work on minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
• Support the Capacity Planning & Hardware Assessment and are able to create a technical roadmap for the product
• Drive efficiency through process improvement to continually improve service and reduce costs
• Identify opportunities for automation to deliver significant improvements against the operational KPIs

• Must have strong experience in IT networks, system administration, cloud experience (e.g. AWS, GCP)
• Good understanding of ITIL Service with appropriate certifications
• Experience with integration technologies such as Apache NiFi, RabbitMQ (or similar)
• Familiarity with Flowable for workflow automation and also Robotics process automation skills
• Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK), REST API Troubleshooting or Development experience
• Scripting knowledge like Unix shell and can write and understand basic SQL query
• Fluent in English and Hungarian

Experience with reporting frameworks such as Apache Superset is nice to have

• Bonus
• Cafeteria
• Private medical insurance
• Team buildings
• Sport support option (AYCM access
• Unlimited Fitness&Wellness sportpass)