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IT Support Engineer

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Adyen

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Location:
Spain, Madrid

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Adyen is seeking an experienced IT Support Engineer to provide comprehensive support to our teams and employees in resolving IT-related issues. In this role, you will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities. With a hands-on attitude and a genuine passion for assisting others, you will play a vital role in optimizing the productivity of our dynamic workforce.

Job Responsibility:

  • Work together with a worldwide team to support all our employees with their IT related questions
  • Diagnose and troubleshoot a wide range of IT challenges, from initial setup of new users to providing assistance to colleagues with their IT inquiries
  • Play a key role in optimizing our processes and systems
  • Provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks
  • Enhance global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs
  • Proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency

Requirements:

  • 3+ years of experience in IT support
  • Strong experience in helping people troubleshoot their IT related issues
  • Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
  • Experience administering internal services such as Google Suite, Zoom, OKTA and LDAP
  • Experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
  • Experience with administrating onboarding sessions of new joiners and IT user training
  • Flexible team player who has the ability to work independently and able make informed decisions
  • Good understanding of up to date IT security practices
  • Experience with writing and maintaining technical documentation
  • Speak English and Spanish

Nice to have:

  • Worked with config management systems such as Puppet, Ansible, or similar
  • Experience with centrally managed packages and able to deploy, update and maintain application on Apple end-user devices
  • Understanding of networking and firewalls

Additional Information:

Job Posted:
December 15, 2025

Work Type:
On-site work
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