IT Support Engineer Jobs

IT Support Engineer

Encord

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced and proactive IT Support Engineer to join our fast-paced team. You will be responsible for supporting users, managing devices, maintaining networks, and ensuring smooth day-to-day IT operations. This role is ideal for someone who enjoys solving problems, working collaboratively, and is eager to grow within a dynamic work environment.

Job Responsibility:

Set up and configure new user accounts, devices, and software
Guide new employees through device setup and software onboarding
Provide daily support for users with hardware and software issues
Offer clear, efficient troubleshooting guidance
Maintain centralized Mac device management systems (e.g., HexNode, Kandji)
Deploy and enforce IT policies across all devices
Manage and monitor security tools (e.g., antivirus, endpoint protection)
Monitor and maintain internal office network systems (Wi-Fi, VPN, LAN)
Troubleshoot and resolve network connectivity issues
Keep accurate records of IT assets, including tracking and lifecycle management
Procure new hardware/software and manage stock levels efficiently
Coordinate with hardware/software vendors and service providers
Support ongoing improvement of IT operations and documentation

Requirements:

3+ years of hands-on IT support or IT administration experience
Solid experience with macOS device management tools (e.g., HexNode, Kandji)
Strong understanding of networking fundamentals (Wi-Fi, VPN, LAN)
Experience with endpoint security solutions
Good communication skills with the ability to support users across technical skill levels
Comfortable working in a fast-paced environment and managing multiple priorities
Proactive, detail-oriented, and solutions-driven mindset

What we offer:

Competitive salary, commission and equity in a hyper growth business
25 days annual leave a year + public holidays

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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