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Amaris Consulting Logo Amaris Consulting · IT - Administration

IT Support Engineer

Thailand, Bangkok · Job Posted March 01, 2026
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Job Description

ABOUT THE JOB Provide Level 1 IT support to internal users (hardware, software, network, and access-related issues). Manage and track incidents and service requests through JIRA Helpdesk or similar ticketing systems. Diagnose and troubleshoot issues related to Windows OS, Microsoft Office, email, VPN, and network connectivity. Support user account management (password resets, access rights, onboarding/offboarding processes). Escalate complex technical issues to Level 2/3 teams when necessary. Maintain documentation of incidents, solutions, and IT procedures. Assist in IT asset management and inventory tracking. Contribute to continuous improvement of IT support processes and service quality.

Job Responsibility

  • Provide Level 1 IT support to internal users (hardware, software, network, and access-related issues)
  • Manage and track incidents and service requests through JIRA Helpdesk or similar ticketing systems
  • Diagnose and troubleshoot issues related to Windows OS, Microsoft Office, email, VPN, and network connectivity
  • Support user account management (password resets, access rights, onboarding/offboarding processes)
  • Escalate complex technical issues to Level 2/3 teams when necessary
  • Maintain documentation of incidents, solutions, and IT procedures
  • Assist in IT asset management and inventory tracking
  • Contribute to continuous improvement of IT support processes and service quality

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • 0–2 years of experience in IT Support or Helpdesk roles
  • Hands-on experience with JIRA Helpdesk or similar ticketing tools
  • Basic understanding of network fundamentals, Active Directory, and hardware troubleshooting
  • Familiarity with Microsoft 365 environment
  • Good communication skills and service-oriented mindset
  • Ability to work in a fast-paced and multicultural environment
  • Professional proficiency in English (mandatory)

What we offer

  • Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration
  • Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights
  • Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth
  • Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more
  • Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger
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