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IT Support Engineer

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Stowe Family Law

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Location:
United Kingdom , Leeds, Harrogate

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

30000.00 - 35000.00 GBP / Year
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Job Description:

Join the largest, fastest-growing specialist family law firm in the country. We offer flexible working, unlimited progression opportunities, wellbeing, growth and a supportive place to work.

Job Responsibility:

  • Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure
  • Receive, process, prioritise and resolve IT issues from staff in a timely and cost-effective manner
  • Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content
  • Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated
  • Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint
  • Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues
  • Support telephony, contact and communications systems, including Vonage and RingCentral
  • Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment
  • Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders
  • Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices

Requirements:

  • Experience in a similar IT support, desktop, field support or service desk engineering role
  • Some experience supporting Salesforce users in a business environment is preferrable
  • Proven experience supporting Microsoft 365, Exchange, Teams, SharePoint, Entra ID and modern cloud-based workplace applications
  • Experience with Intune, device management, mobile device support and secure remote working practices
  • Hands-on experience with telephony platforms and user support, ideally including Vonage and/or RingCentral
  • Excellent face-to-face support skills, with the confidence to visit offices, work directly with senior stakeholders and represent IT professionally
  • Strong remote support capability, with clear communication, good prioritisation and a customer-first approach
  • Experience with IT service management tools and processes, including incident management, change, asset tracking and knowledge management. ManageEngine experience would be beneficial
  • Good troubleshooting skills across laptops, peripherals, mobile devices, network printing, connectivity and office equipment
  • Working knowledge of Active Directory user and policy administration
  • Experience supporting Adobe Acrobat/PDF tools, Mimecast, Egress as well as the full Microsoft Windows stack
  • Legal sector or case management system experience would be an advantage, but full training will be provided
  • A full UK driving licence and willingness to travel across the Northern region or further afield if needed, with occasional overnight stays if required

Nice to have:

  • Some experience supporting Salesforce users in a business environment
  • Citrix Desktop experience
  • Legal sector or case management system experience
What we offer:
  • Salary
  • Bonus
  • Mental Wellbeing days and access to counselling sessions
  • Volunteering leave
  • Diversity public holidays
  • 26 days holiday
  • Enhanced adoption, maternity and paternity pay
  • Paid leave for fertility treatment
  • Emergency dependants leave
  • Bereavement leave
  • Medicash health insurance
  • Training grants
  • Life Assurance
  • Contributory pension
  • Flexible working

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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