IT Support Engineer Job at Metyis (Amsterdam)

Job Description

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team. Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities. With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself. We are Metyis. Partners for Impact.

Job Responsibility

Assist and guide end users on how to use standard office applications and follow best practices
Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees
Handle the technical aspects of onboarding and off-boarding employees
Install and deploy hardware using Intune and Autopilot tools
Monitor and manage hardware warranties, replacements, and repairs
Maintain and update manuals and documentation for IT processes
Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis

Requirements

Exposure working onsite providing IT Support and familiar with IT support processes and tools
Operational management and support of standard office hardware and applications, for example: Windows 11 and MacBook installation and management
Smart phones and tablets like iPhones, iPads, Android phones
Microsoft 365 (tenant) admin centers like Entra ID, Intune
M365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
Microsoft Teams and other video conferencing tools and rooms
Basic knowledge of office network (Wi-Fi) and printing
Fluency in English
Excellent customer service skills, energetic and enjoys helping people
Ability to work independently and organize and structure your own work and tasks
Experience in ticket management and technical troubleshooting, including diagnosing, resolving, and escalating IT issues in a timely manner
Proficiency in managing support tickets through IT service management (ITSM) tools, ensuring adherence to SLAs and accurate documentation
Like to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products

What we offer

Interact with senior stakeholders at our clients on regular basis to drive their business towards impactful change
Become part of a fast-growing international and diverse team

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IT Support Engineer

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