IT Support Engineer Job at BASIC/DEPT® (Gran Buenos Aires)

IT Support Engineer

BASIC/DEPT®

Location:
Argentina , Gran Buenos Aires ▼
Capital Federal
Villa Crespo
Mar del Plata

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Our focus is on fostering both your professional and personal growth through technical training, while also emphasizing the development of interpersonal and soft skills to support a well-rounded career at DEPT®.

Job Responsibility:

Collaborating with the Global IT Team to resolve daily tickets
Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication
Being resourceful with troubleshooting, referencing process documentation
Ability to produce high-quality results, minimizing errors and repeated questions
Resolve IT Support tickets promptly
Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training
General hardware support, password resets, basic troubleshooting
Assist in employee onboarding and offboarding processes
Conduct routine audits with detailed instructions provided by Product Owners
Assist with maintaining IT documentation for systems, applications, internal processes, etc.

Requirements:

Bachelor's degree in Information Technology, Computer Science, or a related field
Approx. 3 - 4 years of experience in IT support or related roles
Strong knowledge of IT software and hardware support
Experience with Atlassian tools like Jira, Confluence, etc.
Experience with Asset Management Systems
Experience managing and participating in projects, prioritizing tasks, and executing plans on time
General knowledge of both Windows and macOS operating systems
must be able to navigate the UI and troubleshoot common issues
Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software
Self-motivated with excellent communication and interpersonal skills to foster collaboration and teamwork
Confidence to propose IT process optimizations and implement solutions to enhance efficiency
Experience working with culturally diverse teams, with openness to and understanding of cultural differences
Fluency in English, with excellent communication skills (both written and verbal)
Strong problem-solving skills and the ability to think analytically in fast-paced environments
Ability to prioritize and manage multiple tasks efficiently
Ability to adapt to rapidly changing technologies and environments
Familiarity with cybersecurity principles and best practices
Ability to document technical processes and create user-friendly guides
Proactive attitude in identifying and resolving technical issues

Nice to have:

Okta, Jamf, and InTune experience
Purchasing and acquiring software/tools
Project management

What we offer:

Premium healthcare through OSDE for the employee and their immediate family members
Mendel prepaid card with a monthly allowance for grocery purchases
Monthly reimbursements for Wi-Fi/electricity expenses
Monthly reimbursements for training/English classes
100% covered "Plant Total" membership at Sportclub
A flexible vacation policy
Refreshments are provided in the office all week
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

BASIC/DEPT® - All Job Offers

Job Link Share:

IT Support Engineer

BASIC/DEPT®

Location:
Argentina , Gran Buenos Aires ▼
Capital Federal
Villa Crespo
Mar del Plata

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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