IT Support Engineer

• Providing IT support via phone, ticket system, or in person
• Logging tickets and following them through to completion
• Liaising between staff and 3rd party support
• On-site hardware maintenance and replacement
• Assisting with hardware installation at new sites
• Maintaining our digital asset register
• Maintaining IT documentation and keeping it up to date
• Assisting with projects and other learning opportunities
• Possible on-call requirements
• Administering various environments (Microsoft 365, vet-specific systems)
• Supporting internal and bespoke applications/systems

• Full clean driving licence and access to a car
• Willing to travel to sites as required
• Strong written and verbal communication
• Strong troubleshooting skills
• 1st/2nd line technical experience
• Experience in basic Microsoft 365 administration
• Experience using Microsoft Intune or other MDM platforms
• Experience administering phone systems beneficial
• Good working knowledge of Windows 11 support
• Good understanding of computer networking (experience with Meraki beneficial)
• CCNA/CCENT or equivalent networking qualification
• CompTIA A+ or equivalent
• Microsoft certifications (beneficial but not required)

• Experience working in a medical or veterinary environment is beneficial but not required
• Experience administering phone systems beneficial
• Microsoft certifications (beneficial but not required)

Holiday allowance: 6 weeks (including bank holidays)