IT Support Engineer Job at KnoWho (Edinburgh)

It Support Engineer

We are looking for an IT Support Engineer to join our Technology team on a 12‑mo...

Location

Australia , Sydney

Salary:

Not provided

LGT Gruppe Holding AG

Expiration Date

Until further notice

Requirements

Minimum 2 years as a Helpdesk / Technical Support Engineer or similar
Experience in a financial services organisation is highly desirable
Demonstrable experience in using and supporting Windows and Microsoft Office suite of products
Knowledge of Apple iOS devices
Good knowledge of email and messaging (Outlook/Exchange/Teams)
Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
Active Directory, GPO, management and troubleshooting
Mobile device management (e.g. Microsoft Intune)
Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti
Working familiarity with ITIL service management practices is desirable

Job Responsibility

Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures
Triaging Service Requests and Incidents to appropriate teams
Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor
Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures
Fulfill Service Requests following documented processes and procedures
Carry out IT workstation deployments, moves, and replacement of desktop accessories when required
Image and deploy laptops for new starters and replacement devices
Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues
Create and maintain comprehensive process documentation
Manage the stock levels of IT consumable items and order replacement items as required

Fulltime

IT Support Engineer

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one pl...

Location

United Kingdom , Bristol

Salary:

26250.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Strong communication and customer service skills
Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications
Familiarity with ITSM tools
Ability to troubleshoot common hardware and connectivity issues
Problem-solving mindset and willingness to learn
Previous experience in a helpdesk or IT support role (preferred)
IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous

Job Responsibility

Act as the first point of contact for IT-related queries via phone, email, or ticketing system
Diagnose and resolve basic hardware, software, and network issues
Escalate complex problems to 2nd line and other support teams
Maintain accurate records of issues and solutions in the ITSM tool
Assist with user account management (password resets, access requests)
Follow IT policies and procedures for incident / request handling

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code - embrace the freedom to bring your whole self to work
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

It Support Engineer

Location

United Kingdom , Knottingley

Salary:

28800.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

ITIL desirable
UK Driving License
Honest
Good Communicator
Strong Values
Flexible
Passionate
Self Motivated
Reliable
Caring

Job Responsibility

Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do
Act as point of contact for all RLO Group employees for ICT related queries and issues within England
Provide effective responses to ICT faults and enquiries
Escalate any issues quickly to more senior team members
Maintain accurate records of ICT assets
Provision of routine ICT reports
Assist in administering users of systems including Entra, M365, Intune and company specific applications
Fix faults relating to phone, mobile and computing hardware or set-up from new
Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
Work with external suppliers to provide effective ICT solutions and support

What we offer

Up to 33 days holiday a year including bank holidays
An contributory pension scheme – employer contribution 6%
3 x salary Life cover
Health Cash Plan
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)

Fulltime

IT Support Engineer

We are seeking a proactive and technically skilled IT Support Engineer to join o...

Location

United Kingdom , London

Salary:

32000.00 - 38000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Proven experience in IT support or helpdesk roles (2+ years preferred)
Strong knowledge of Windows OS, Microsoft 365, and networking concepts
Familiarity with Active Directory, Exchange, and remote desktop tools
Excellent troubleshooting and communication skills
Ability to prioritize tasks and manage time effectively

Job Responsibility

Provide first and second-line technical support to internal users via phone, email, and in-person
Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
Install, configure, and maintain desktops, laptops, printers, and other peripherals
Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
Monitor and maintain IT systems, ensuring uptime and performance
Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
Assist with onboarding/offboarding processes including device setup and account provisioning
Support remote users and troubleshoot VPN, connectivity, and collaboration tools
Collaborate with other IT team members on infrastructure upgrades and projects
Ensure compliance with IT policies, security protocols, and data protection regulations

Fulltime

IT Support Engineer

Based in our Warsaw office, this role supports a global user base by delivering ...

Location

Poland , Warsaw

Salary:

Not provided

Theramex

Expiration Date

Until further notice

Requirements

Degree in IT, Computer Science, or related field
Relevant certifications (e.g. ITIL v4, Microsoft, Apple) are advantageous
Fluent in English and Polish, with strong communication skills and the ability to explain technical issues to non-technical users
Proven analytical problem-solver with experience managing incidents in a structured, SLA-driven environment
Hands-on experience supporting Windows environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Strong knowledge of Microsoft Entra ID (Azure AD), endpoint management (Intune/MDM), and user access management
Confident supporting hybrid and remote users, including mobile devices (iOS/iPadOS)
Experience using ITSM tools to manage and resolve incidents and service requests
Solid understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN) and enterprise IT environments
Ability to prioritise workload independently and collaborate effectively within a global IT team

Job Responsibility

Take ownership of delivering high-quality second-line IT support, ensuring incidents and service requests are resolved efficiently and in line with agreed service level agreements (SLAs)
Act as the end-to-end owner of technical issues, proactively coordinating with internal teams and third-party vendors to drive timely and successful resolution
Provide consistent support and management of end-user devices, identities, and access within a cloud-first environment, maintaining excellent customer service and clear, professional communication always
Support the stability, security, and compliance of the IT environment by adhering to established standards, policies, and best practices
Drive continuous service improvement through effective documentation, root cause analysis, and process optimisation
Collaborate closely with the global IT Operations function to meet business needs and contribute to the successful delivery of IT initiatives and projects

What we offer

26 days holiday (or 20 working days if the total employment period is shorter than 10 years – 'employment period' covers higher education)
Healthcare cover for self, partner and family (in addition, contribution towards cost of spectacles, should they be required for work)
Pension contribution (auto-enrolled, option to opt out): 1.5% company + 2-4% employee (calculated on the employee's remuneration)
Hybrid Working
Social Fund Benefits (holiday allowance 'wakacje pod gruszą', Christmas allowance for the employee and their children, & MyBenefit Kafeteria)
MultiSport: Access to 4,700+ sports facilities and choice of 38 sports & leisure activities
MultiLife: Personal development, health, mental wellbeing, and mindfulness

Fulltime

It Support Engineer

Location

United States , Washington

Salary:

60000.00 - 70000.00 USD / Year

Xantrion

Expiration Date

Until further notice

Requirements

Bachelor's degree from a four-year university or equivalent experience
Minimum of 3 years of technical support experience required
Basic diagnostic and analytical skills
Basic competency in the use and troubleshooting of MS Office products
Experience using Windows 7, 10, and/or Mac OS
Basic computer literacy across both hardware and software
Ability to be proactive and able to take direction and establish ownership of issues through resolution

Job Responsibility

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography
Provide excellent customer service to Xantrion's client base
Provide technical support as assigned for issues related to computer systems, software, and hardware
Log and track support requests in ConnectWise
Prioritize and/or escalate tickets as required to ensure customer satisfaction
Brief customers, as well as management, on the status of current resolution efforts
Work with third party support providers when necessary
Follow up with customers to ensure an issue has been resolved
Submit semi-monthly timesheet and expense reports

What we offer

100% of medical, dental, and vision for you and your family
401K with company match up to 4% of salary
Certification reimbursement and annual training budget
17 Days PTO per year in addition to paid training days
Bonuses for referring new clients or employees

Fulltime

It Support Engineer

Location

United Kingdom , Bromsgrove

Salary:

30000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

1-2 years' experience in an IT support or helpdesk role
A solid understanding of Microsoft technologies and basic networking
A passion for learning and improving your technical skills
Strong communication skills and a customer-focused approach
Someone who enjoys problem solving and working as part of a team

Job Responsibility

Resolving user issues across desktops, servers, cloud and network environments
Supporting the second and third line engineers in technical issues and projects when required
Monitoring systems, escalating complex issues, and helping improve processes
Collaborating with senior engineers to expand your technical knowledge
Providing excellent customer service with a proactive mindset

What we offer

Certifications paid for
Hybrid working
Paid professional certifications (Microsoft, Networking, Security etc.)
Great culture, supportive management, and ongoing career development
Exposure to modern technologies across cloud, virtualisation, networking and more
Opportunity to progress into 2nd line, cloud, networking or project roles

Fulltime

It Support Engineer

Location

United Kingdom , Knottingley

Salary:

28800.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

ITIL desirable
UK Driving License

Job Responsibility

Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do
Act as point of contact for all RLO Group employees for ICT related queries and issues within England
Provide effective responses to ICT faults and enquiries
Escalate any issues quickly to more senior team members
Maintain accurate records of ICT assets
Provision of routine ICT reports
Assist in administering users of systems including Entra, M365, Intune and company specific applications
Fix faults relating to phone, mobile and computing hardware or set-up from new
Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
Work with external suppliers to provide effective ICT solutions and support

What we offer

Up to 33 days holiday a year including bank holidays
An contributory pension scheme – employer contribution 3%
Health Cash Plan
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus
Additional Car allowance payable

Fulltime

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IT Support Engineer

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