IT Support Engineer with Japanese and English Job at NTT DATA (Moriguchi-shi)

Senior IT Support Engineer with Japanese and English

The VIP support technician is responsible for providing in-person and remote tec...

Location

Japan , Tsuruga-shi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
Good knowledge of Linux/Unix operating systems may be required
Strong knowledge of Windows operating system environment
Advanced client service skills
A+ desktop or equivalent skillset is required
MCP, MCSE, CNE or Network+ certification is preferred
The individual must have excellent Japanese communication skills (spoken, reading, and written). Proficiency in English (spoken, reading, and written) is preferred and will be considered an added advantage
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Typically requires 4-6 years’ relevant experience

Job Responsibility

Provide onsite in person technical support for VIP users, with high level of customer service
Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
Respond to calls after normal business hours per leader instructions
Identify potential issues that could adversely impact end user experience and takes corrective action
Interact directly with clients and other internal and external sources to resolve issues
Perform advanced trouble-shooting techniques to address complex technical issues
Identify risks and develop solutions for client tasks
Coordinate with on-site facilities and technical contacts regarding readiness and delivery issues
May distribute workload among team members
May prepare documentation to record and track issue resolutions

Fulltime

MS Engineer (L2) (Japanese and English - Bilingual)

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma/ degree holder, preferably in Computer Science or IT
Excellent communication and interpersonal skills in both English & Japanese
Minimum 2 years of experience in helpdesk or service desk environment
Minimum 2 years of experience in IT system or technical support or understanding/maintaining procedure and process flow in a helpdesk environment
Strong analytical and problem-solving abilities on desktop(hardware/software) focus to latest Windows environment
Flexible working, observing an 8‑hour workday from Monday to Friday
Language requirement for non-native candidates: Japanese Language Proficiency Test (JLPT) - N2 level minimum or Business Japanese Language Proficiency Test (BJT) – Level J2 minimum
Language requirement for Japanese native candidates: Business Level English
Ability to work independently and as part of a team
Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products

Job Responsibility

Provide second-level support for hardware, software, and network-related issues to end users
Assist in the installation, configuration, and maintenance of end-user computing devices and software
Provide remote support to end users on various IT systems and applications
Troubleshoot and resolve technical problems with desktops, laptops, printers, and other peripherals
Coordinate troubleshooting procedures with customers, system/network vendors
Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures
Document and track all support requests and incidents in the company’s ticketing system
Collaborate with other IT teams and clients to escalate and resolve complex issues
Maintain up-to-date knowledge of company products, services, and IT infrastructure
Recommend procedure modifications or improvements to streamline support processes

Fulltime

MS Engineer (L1) (English & Japanese Bilingual)

MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsib...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, degree, or relevant qualification preferably IT/Computing OR equivalent work experience related to IT helpdesk/ customer service/ customer support
Open to consider fresh graduates and candidates without IT background
Languages requirement: bilingual Japanese & English (reading, writing & speaking)
Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
Japanese native candidates: business English
Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team

Job Responsibility

Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications
Assist in the installation, configuration, and maintenance of end-user computing devices and software
Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals
Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly
Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers
Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures
Document and track all support requests and incidents in the NTT ticketing system
Maintain up-to-date knowledge of NTT products, services, and IT infrastructure
Recommend procedure modifications or improvements to streamline support processes

Fulltime

MS Engineer L3 - Bilingual (Japanese & English)

The Bilingual ((Japanese & English) Cloud Managed Services Engineer (L3) is a se...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Fluent communication skill in English & Japanese
Previous experience interacting with Japanese client in IT conversation is required
Seasoned experience within medium to large ICT or cloud service organizations
Proven experience in Managed Services environments, supporting enterprise customers
Strong working knowledge of ITIL processes and service management frameworks
Demonstrated experience working with vendors, cloud providers, and third‑party partners
Japanese Language proficiency certification (JLPT N2 or equivalent)
Bachelor’s degree in Information Technology, Computing, or related discipline (or equivalent relevant experience)

Job Responsibility

Act as a technical authority during pre‑sales engagements
Conduct technical discovery workshops
Design and present cloud, hybrid, and on‑prem infrastructure architectures
Prepare and review technical proposals, Statements of Work (SoW), HLD/LLD, BOMs, and cost estimates
Provide technical responses to RFPs, RFIs, and tenders
Participate in client presentations, demos, and solution walkthroughs
Identify risks, assumptions, dependencies, and prerequisites early in the sales cycle
Collaborate with vendors, partners, and internal architects
Support transition from sales to delivery
Ensure assigned client infrastructure is configured, installed, tested, documented, and operational

Fulltime

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
General IT Knowledge, Familiar with Microsoft Excel.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
Strong communications skills
Effective, polished interaction with customer to gather information quickly
perform effective troubleshooting, communicate next steps and status, and drive to resolution
Demonstrable troubleshooting skills
Cross-team collaboration

Job Responsibility

Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Participate in communities with peer delivery roles.
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Fulltime

Technical Support Engineer, Microsoft 365 - Exchange / Skype & Teams / SharePoint (Korean Speaker)

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience.
Korean: fluent in reading, writing, and speaking.
English: strong reading, writing, and speaking skills.
Japanese: strong reading, writing, and speaking skills.

Job Responsibility

You own, investigate and solve customer technical issues
You collaborate within and across teams, leveraging troubleshooting tools and practices
You lead or participate in building communities with peer delivery roles and share your knowledge
You develop specific technical and professional proficiency through training and readiness
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
This role requires shift work from 2:30 PM to 11:00 PM and weekend on-call support for Korean customers during non-business hours.

Fulltime

Technical Support Engineer 2 - Billing

We're looking for someone who is excited by solving tough problems and enjoys he...

Location

Japan

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

Fluency in Japanese and English
Past billing experience, including analyzing the invoices
Knowledge of Excel, SQL and ZenDesk
Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way
you treat customer problems like your own
Ability to help, train and mentor team-members, and advise on improvements for our Billing platform
Ability to make sound decisions quickly and efficiently
Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties
Respond to customer inquiries related to billing reconciliation and account audits
Investigate billing, pricing and usage issues and communicate the findings to our customers

Job Responsibility

Escalations, working directly with our users and Customer Success teams to solve problems and help them leverage all of Twilio’s platform functionality
Escalate critical issues to the appropriate internal channel, ensuring timely response and testing and communicating the resolution
Report bugs to our Engineering & QA teams, as well as helping to prioritize fixes to ensure customer satisfaction
Clearly communicate with customers and other internal teams about issues impacting their service
Effectively verify that issues have been resolved
Execute internal processes to streamline and scale support
Partner with cross-functional teams, such as Product Management, Support, and R&D to translate customer business needs and product feedback into new solutions
Reporting and knowledge base documentation expertise
Provide Email, Chat and Phone support to customers

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program

Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

Every minute of every day, customers stake their entire business and reputation ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
At least 2+ yrs. of cloud experience
Ability to empathize with customers and convey confidence
Able to explain highly technical issues to varied audiences
Able to prioritize and advocate customer’s needs to the proper channels
Take ownership and work towards a resolution
Passion for customers and focus on delivering the right customer experience
Openness and ability to learn new skills and technologies in a fast-paced environment
Some understanding of cloud computing technologies

Job Responsibility

Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps
Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes
Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms
Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns
Acts as a voice of customers and leverages customers' feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features
Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time
Other duties as assigned

Fulltime

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IT Support Engineer with Japanese and English

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