IT Support Engineer / Sr. Support Engineer Job at Spectro Cloud (Bengaluru)

Sr. Technical Support Engineer, Platinum Support

As a Platinum Support Engineer, you will work firsthand with our valued Platinum...

Location

United States , Santa Clara

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of relevant support experience
Required experience with TCP/IP
Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
In-depth experience in routing and switching (OSPF, BGP, VLAN)
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
Prior experience in similar vendor Technical Support Centers
Excellent written and verbal communication skills
Bachelor's degree or equivalent military experience required

Job Responsibility

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Work directly with ETAC and Engineering to get customer issues resolved
Have a thorough understanding of software release and bug cycles
Conduct multi-vendor troubleshooting
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing

What we offer

restricted stock units
bonus

Fulltime

Sr. Technical Support Engineer, USG, Strata

You will work firsthand with our valued Public Sector customers, supporting thei...

Location

United States , Plano

Salary:

108800.00 - 176000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients
Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching
Understanding of packet flow across multiple OSI layers
Extensive experience troubleshooting Remote Access VPN solutions
Ability to independently debug broad, complex, and unique networks with mixed media and protocols
Proficiency with network troubleshooting tools
Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience—or equivalent military experience

Job Responsibility

Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides

What we offer

Restricted stock units
Bonus

Semi Sr. Platform Engineer Analyst IT Support

The Engineer Intmd Analyst is an intermediate level position responsible for a v...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers

Fulltime

Engineer / Sr Engineer, Manufacturing Sciences & Technology (mRNA/LNP)

Beam is looking for a highly motivated Engineer/Senior Engineer to join our grow...

Location

United States , Cambridge, MA

Salary:

100000.00 - 135000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

Ph.D. in Chemical Engineering, Bioengineering, Biochemistry, or equivalent with minimum 6 years of relevant work experience
M.S. degree with a minimum of 8 years of relevant work experience
B.S. degree with a minimum 10 years of relevant work experience
Demonstrated experience in technology transfer, scale-up, and implementation of downstream unit operations, such as tangential flow filtration, normal flow filtration, and chromatography
Experience in executing Process Validation lifecycle approach
i.e. process design, PPQ, and CPV
Experience in leading cross-functional teams for non-conformance event investigations, Root Cause Analyses (RCAs), and CAPAs
Outstanding written, verbal, and presentation skills
ability to communicate strategies, plans, and results to a diverse audience
Ability to simultaneously manage multiple projects and priorities and adjust quickly to dynamic situations

Job Responsibility

Supports MS&T activities related to mRNA and LNP programs
Supports the technology transfer and implementation of mRNA and LNP GMP manufacturing processes, collaborates with sending and receiving site cross-functional team members
Supports bulk drug substance and bulk drug product manufacturing across the full product lifecycle, including process design, process performance qualification (PPQ), commercial production, and continued process verification (CPV)
Authors technical documentation, including technology transfer plans, facility fit and gap analysis reports, manufacturing study protocols and reports, and risk assessments
Supports equipment design to meet process needs and compliance/regulatory expectations
supports Engineering and Validation departments with subsequent procurement, qualification, and GMP readiness
Supports regulatory submissions, responses, on-site audits, and inspections
Represents MS&T in cross-functional teams related to mRNA/LNP programs and manufacturing operations
Provides person-in-plant (PIP) support in manufacturing at Beam Durham
Supports MS&T lab and non-GMP analytical testing of in-process intermediates, as needed

Fulltime

Sr. Electrical Engineer

Beacon Technologies is seeking a Sr. Electrical Engineer for our client partner....

Location

United States , Madison

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical or mechanical engineering from an accredited four-year university
Valid driver's license
Experience in reading, interpreting, and developing electric drawings, wiring diagrams and schematics
Prefer 7+ years of experience with utility electrical and controls systems
Attends classes and seminars to learn new and existing technologies used in the power plant and utility industry
Keeps current with appropriate construction and safety codes, governmental codes such North American Electric Reliability Corporation reliability standards, and Company rules and regulations
Knowledge of electrical engineering principles with an understanding of high-, medium-, and low-voltage systems
Understanding of boilers, turbines, generators, electric motors, and variable frequency drive systems
Organizational and time management skills to plan, organize, and manage multiple projects simultaneously, effectively, and efficiently
Familiar with PLCs, HMI software, and network devices such as servers, switches, routers, hubs, fiber-optics, firewalls, etc.

Job Responsibility

Coordinates with internal and external entities to acquire project scope, schedule, and budget information during project development through project implementation
Develops and performs tests designed to acquire data on power plant equipment. Analyzes test results, submits reports detailing the results, and makes recommendations for internal review and approval
Provide information to outside consultants requesting equipment data to perform power studies for other Departments
Perform or hire outside consultants to perform load flow, arc flash, coordination, and protective settings for generation facilities
Assist operations when performing switching operations to move load or de-energize buses or equipment
Interface with American Transmission Company to coordinate protective settings, generator testing and ratings
Maintain compliance with applicable NERC standards for generation facilities
Identifies the need for upgrades and improvements to plan electrical and process control systems, applications, and network Digital Control System devices
Provides engineering support and project management necessary for completion of capital projects, including project development, technology research, cost estimation, scope identification, bid evaluation, contractor coordination, documentation control, and equipment commissioning
Provides troubleshooting skills and techniques needed to assess, pinpoint, and correct operating problems encountered with plant equipment as well as technical support required to resolve equipment maintenance problems

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Sr Engineer 1, Facilities & Utilities

The Site Operations, Facilities & Engineering Group provides technical support, ...

Location

United States , San Rafael

Salary:

116000.00 - 159500.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

BS or MS in Chemical, Mechanical, or other Engineering degree from an accredited university
A minimum of 5-7 years’ experience in engineering, facilities/lab operations and clean/dirty plant utilities, preferably in the biotechnology or pharmaceutical industry
Highly proficient in deploying, managing, and improving an asset lifecycle management framework
Proficient in the relevant aspects of current Good Manufacturing Practices (cGMP), Good Clinical Practices (cGCP) and Good Laboratory Practices (cGLP)
Demonstrated successful engineering support of capital projects ranging from $1M to $10M
An understanding and awareness of latest industry standards of environmental sustainability integration to the biopharmaceutical sector
Demonstrated engineering Subject Matter Expertise (SME) in at least one of the following systems: RO/DI, Clean Dry Air (CDA), clean process gas systems, HVAC, Plant Steam, Chilled water, Condenser Water, Process Wastewater, refrigeration, or electrical systems
Strong organization, interpersonal, oral, and written communication skills
Strong analytical and problem solving abilities
Proficiency with standard office software applications, including MS Outlook, MS Word, MS Excel, MS Power Point

Job Responsibility

Represent the Engineering, Facilities and Services department, collaborate, and provide advisement on non-GMP facility, utility, and equipment capital projects for Northern California campuses
Monitor and report on the status of the non-GxP campus goals and objectives
Provide Engineering support of non-GxP laboratories and their associated Facilities/Utilities systems
Act as the Facilities Engineering resource on cross-functional project teams
Collaborate, monitor, and evaluate the asset lifecycle management of non-GMP related facility systems, utility systems and equipment
Consult on the long-range planning to ensure asset replacement is scheduled and budgeted
Partner with EHS&S to support the emergency response team
Successfully plan, execute, and deliver ad-hoc requests, tasks and activities as needed
Demonstrate leadership ability including the ability to lead, motivate, develop, and directly/indirectly manage others effectively
Advance safety, health, and environmental stewardship at BioMarin through technical decisions, guidance, and leadership

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Sr. Systems Engineer

Coherent Technical Services, Inc. (CTSi) is seeking highly motivated system engi...

Location

United States , Lexington Park

Salary:

Not provided

Coherent Technical Services

Expiration Date

Until further notice

Requirements

BS or MS in EE, ME or Computer Engineering or related scientific or technical from an accredited college/university
5 to 10 years working with DoD (NAVAIR preferred) and shows understanding of the SETR process
Experience in system engineering and DoD acquisition on a DoD program
System Engineering Technical Review (SETR) event coordination, preparation, & presentation
Engineering Project Management including assignment delegation & monitoring, schedule creation and management, and Work Breakdown Structure (WBS) creation
Requirements management, including capture, decomposition, & tracing
Experience with risk management processes and procedures
Engineering Change Proposal (ECP) administration, including drafting, processing, & updating, specific to missile systems preferred
Change Request / Change Management (CR/CM) techniques & processes
Technical expertise with system engineering, systems requirements analysis, interface support, system-level integration, test tool development, installation platform and integration testing

Job Responsibility

Support Tomahawk Missile Systems (PMA-280)
Support kit production and obsolescence redesign efforts
Effectively communicate system design information to a large spectrum of engineering disciplines, as well as customers at all leadership levels
Interfaces with system or program contractors, vendors, and Government representatives regarding the technical aspects of the programs/projects

Digital S/W Engineer Sr Analyst

The Digital S/W Engineer Sr Analyst is a seasoned professional role. Applies in-...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years in a product development/product management environment
Strong analytical and quantitative skills
Data driven and results-oriented
Experience delivering with an agile methodology
Experience in affecting large culture change
Experience leading infrastructure programs
Skilled at working with third party service providers
Excellent written and oral communication skills
Bachelor’s/University degree or equivalent experience

Job Responsibility

Accountable for executing and driving mid-size feature application design and development efforts to completion
Serving as a development lead on medium-scale projects and supporting the execution of larger efforts
Proficient at operating with considerable autonomy and discretion
Capable of research in root cause of development and performance concerns as well as the resolution of defects
Have a deep understanding of the technical requirements for the solutions being built
Understand engineering needs including those required to build, maintain, and operate the system through all phases of its life
Proficient in information modeling, data structures and algorithms
Understand maintenance characteristics, runtime properties and dependencies that exist in support of your system’s software
Demonstrate an advanced understanding of supported main system flows and possess a comprehensive understanding of how the system and others collectively integrate to contribute towards achieving business objectives
Participate in design discussions as a Development Lead and as such will play the part of a key decision maker in driving design decisions

Fulltime

IT Support Engineer / Sr. Support Engineer

Spectro Cloud

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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