IT Support Engineer L2 Job at Global Technology Solutions Ltd. (Manchester)

Technical Support L1 & L2 Engineer

We are on the quest to find a new team member who will take over some of key res...

Location

Salary:

Not provided

Loriot

Expiration Date

Until further notice

Requirements

Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience
Solid bases on network protocols (OSI model, RSA, VPN configuration)
Linux deep knowledge (console, troubleshooting)
Experience managing databases as (MongoDB, Redis, Postgresql, Elasticsearch)
Script development languages (Python, Bash)
Cloud architecture mindset
Customer success oriented
Systematic and analytical thinking
Fluent in English
3 to 4 years of experience in a similar role

Job Responsibility

Respond to customer inquiries and technical issues in a timely and professional manner
Provide technical guidance and support to customers using our LPWAN platform
Identify, diagnose, and troubleshoot technical issues related to our platform
Prioritize and manage several open issues at one time
Ability to provide step-by-step technical help, both written and verbal
Work collaboratively with cross-functional teams to resolve complex technical issues
Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
Support the creation of technical documentation and user manuals
Participate in product testing and validation activities
Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT

What we offer

Flexible compensation matching your experience, perks and benefits
Flat hierarchy and appreciation of individual work
Trust, autonomy, and space for personal initiatives
Visibility of your work world-wide
Partially remote work
Working with motivated, passionate people and an international environment
Working with exciting, state-of-the-art technology for the Internet of Things
Udemy unlimited access

Application Trading Support Engineer

The role of Application Trading Support Engineer carries responsibility for the ...

Location

China , Hong Kong

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Degree in an IT, Engineering or Mathematics-related discipline
Minimum of 5 years of related experience as application trade support engineer providing L1 and L2 support
Experience in a business facing application support role in Investment Bank
Strong knowledge of supporting applications on Unix platforms, fluent user of the command line
Exposure to network connectivity investigation and diagnostics
Experience of client and exchange connectivity platforms with exposure to exchange APIs and protocols
Experience Bash/Perl scripting and/or Python/Java programming and with Autosys scheduling

Job Responsibility

Provide support for QPS applications and ready to cover early morning APAC hours
Develop specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams
Liaise with Business users and IT counterparts on potential process improvements
Liaise with development teams on future applications and improvements
Take ownership of issues through to resolution or escalation, as appropriate
Pro-actively improve the quality of systems and service, and increase business value
Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime