IT Support Engineer (L1/L2)

Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals. Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications. Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users. Investigate and escalate complex incidents to higher support levels when required. Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs. Collaborate with business teams to understand operational needs and provide high-quality support. Ensure adherence to IT security policies, compliance rules, and operational standards. Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions.