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Amaris Consulting Logo Amaris Consulting · IT - Administration

IT Support Engineer (L1/L2)

Thailand, Bangkok · Job Posted May 13, 2026
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Job Description

Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals. Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications. Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users. Investigate and escalate complex incidents to higher support levels when required. Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs. Collaborate with business teams to understand operational needs and provide high-quality support. Ensure adherence to IT security policies, compliance rules, and operational standards. Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions.

Job Responsibility

  • Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals
  • Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications
  • Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users
  • Investigate and escalate complex incidents to higher support levels when required
  • Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs
  • Collaborate with business teams to understand operational needs and provide high-quality support
  • Ensure adherence to IT security policies, compliance rules, and operational standards
  • Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions

Requirements

  • Experience with IT support (L1/L2), including troubleshooting hardware and software environments
  • Experience with Windows environments, Active Directory, and Microsoft Office tools
  • Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage
  • Experience with ticketing systems and IT operational procedures
  • Academic background: Degree in IT, Computer Science, or related field
  • Fluent English. Another language is a plus
  • You have strong communication skills, work well under pressure, and adapt quickly to user needs
  • You have an ability to solve problems efficiently and collaborate effectively within multicultural teams

Nice to have

  • Another language is a plus
  • Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage

What we offer

  • Global Diversity
  • Trust and Growth
  • Continuous Learning
  • Vibrant Culture
  • Meaningful Impact
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