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IT Support Engineer II

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BlueVine

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Location:
United States , Salt Lake City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

72200.00 - 84300.00 USD / Year
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Job Description:

We’re looking for an experienced IT Support Engineer to join our growing team and work alongside a global group of skilled professionals who are passionate about technology and driven by fresh ideas and innovative solutions. In this role, you’ll be the go-to IT partner for Bluevine employees—diagnosing hardware and software issues, resolving technical problems, and ensuring a smooth user experience. You will play a key role in maintaining strong relationships with internal stakeholders while contributing to major IT projects that enhance our infrastructure and support broader business initiatives.

Job Responsibility:

  • Provide in-person and remote IT support to employees
  • Manage and maintain all IT infrastructure in our Salt Lake City office
  • Lead onboarding sessions for new hires
  • Partner with our security team to maintain a safe and secure environment
  • Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill requests for accessories and equipment
  • Take ownership of internal IT projects that improve systems, tools, or processes
  • Serve as a primary contact for key applications and tools used across the company
  • Deliver training sessions to help employees adopt new tools and technology

Requirements:

  • 2+ years of experience providing hands-on IT support in a fast-paced environment
  • Proficiency with both Mac and Windows systems (e.g., OS troubleshooting, updates, encryption, crash logs)
  • Experience supporting video conferencing and phone systems (e.g., Zoom, Google Meet, Dialpad)
  • Friendly, flexible, and service-oriented
  • Strong organizational skills and the ability to manage multiple priorities
  • Ability to explain technical concepts in a clear, inclusive, and approachable manner to a diverse audience
  • Experience using Jira Service Management or similar ticketing systems

Nice to have:

  • Experience with device management tools like JAMF and Intune
  • Experience with corporate networking tools such as Meraki
  • Experience supporting distributed or remote teams
  • Experience working in startup environments
What we offer:
  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 each year to spend on your personal wellness
  • Monthly WFH stipends totaling over $1,000 annually
  • Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
  • Access to financial coaches and education sessions
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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