IT Support Desk Manager

In this role, you will leads day‑to‑day IT support operations, ensuring a reliable and high‑quality technology experience for employees. This role oversees the Service Desk, Desktop Support, and Asset Management functions, driving consistent service delivery and operational performance. The manager handles escalations, coordinates major incidents, and ensures timely resolution of critical issues. They also advance IT service modernization through cloud platforms, AI, and automation, using SLA, uptime, and customer satisfaction metrics to continuously improve and proactively enhance the employee technology experience.