IT Support Coordinator

• Manage and prioritize internal customer request queue while responding to user requests in a quick, efficient, and courteous manner
• Determine most appropriate methods, including outside vendors and suppliers, for accomplishing projects in the most time and cost-efficient manner
• Review operational procedures, identify opportunities to enhance IT processes, and make recommendations for improvement
• Process deliveries and packages
• Configure, issue, and ship assets for employees
• Maintain perpetual inventory and distribution of supplies
• Assemble critical documents accurately and in the most efficient method while maintaining quality standards
• QC (Quality Control) all IT hardware
• Support all printing and engraving requests
• Perform other duties and projects as assigned

• Bachelor’s degree preferred
• relevant experience required
• Proficient in Microsoft Products
• Familiarity with office equipment (large copiers, scanners, postage meters, etc.) and reprographics experience preferred but not required
• An interest in using technology to improve current procedures
• Proactive mindset with a commitment to continuous improvement
• Strong customer service focus
• Must be detail-oriented with excellent organizational and time management skills
• Strong ability to establish priorities, meet deadlines consistently, and multi-task
• Strong communication skills – interpersonal, written, and verbal
• Must have a professional, positive attitude with a passion to serve others
• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation, and growth

Familiarity with office equipment (large copiers, scanners, postage meters, etc.) and reprographics experience