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IT Support Coordinator

merivale.com Logo

Merivale

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are after an IT Support Coordinator to join the technology team here at Merivale. Your role will be Technology Support for Match Day Events at Allianz Stadium and The SCG (Moore Park). The successful candidate will be working across Level 1 and 2 requests across multiple teams and escalating complex issues where required.

Job Responsibility:

  • First point of contact for 1st level support via phone, email and in person
  • Prioritising and resolving IT concerns and escalating to Service Desk Team as required
  • Troubleshooting hardware and software issues, including installation and replacement
  • Support of Mobile devices (Apple and Android devices) with MFA processes
  • User account and POS administration (POS ID, password resets)
  • Venue event & function preparation
  • Asset tracking of POS & Printer hardware
  • Occasional assistance with the HQ IT Service Desk Teams (as required)

Requirements:

  • Hands-on IT Support experience preferred, but not essential
  • Experience working in fast paced, high-pressure environments
  • Ability to work independently and as part of an efficient team
  • Effective time management and clear communication skills
  • Ability to work a rotating roster
What we offer:
  • 25% staff discount across 90+ Merivale venues
  • Exclusive monthly perks, staff-only rewards and events
  • Merivale Staff Cellar – access to premium wines at staff pricing
  • Unlimited career growth with endless development opportunities
  • Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
  • Professional accreditation support – including Leadership qualifications
  • Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
  • Employee Referral Program – earn rewards for bringing great people on board

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
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