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Codec UK Logo Codec UK · IT - Software Development

It Support Consultant

Ireland, Dublin · Job Posted April 24, 2026
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Job Description

We are seeking a customer-focused IT Support Consultant who has strong experience dealing with customers over the phone, via email and onsite. In this role, the IT Support Consultant will deliver high-quality support. The IT Support Consultant will have the responsibility for all incoming incidents for this Customer. Located on-site in Dublin 24. Role is strictly 5-days a week on-site. Must have a full-driving license. Hours on-site are 8:30am to 5:30pm.

Job Responsibility

  • Providing IT support to the Customers staff onsite in a professional and friendly manner
  • Respond to and accurately log, analyse, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the cases are updated
  • Providing PC troubleshooting for the Customers staff onsite using both remote-control tools and desk-side support
  • Escalating end user requests when required
  • Desktop/Laptop support & maintenance (Reimaging of computers)
  • Providing software support for all applications used within the business
  • Active Directory and Office 365 Tasks
  • General user support for office applications, Microsoft Office, Windows 10/11, iPhone / iPad and Corporate Mobile device/Smart Phone Support
  • Support and management of Multi-function devices
  • Actively seeking opportunities to improve the Customers IT systems and IT operations
  • Maintaining strong client relationships and delivering excellent Customer service
  • Completing assigned tasks on time and managing own workload
  • Communicating progress and issues both internally and to clients
  • Problem solving and good decision making is an essential part of this role

Requirements

  • 2+ years working in a similar IT based Service Desk role
  • Experience working in a high pressurised environment and ability to multitask
  • Excellent understanding of a Service Desk atmosphere
  • Candidate must be Customer focused with excellent customer service skills
  • Ability to work within a team
  • Strong system, software and hardware diagnostics, fault finding and problem-solving ability
  • Experience of server implementations, device imaging and deployment, firewall and WAN technologies
  • Knowledge of Microsoft Exchange Server and other Messaging Environments
  • Experience of Microsoft Office 365 Services, Cloud Email, Office software licensing

Nice to have

  • Exposure to ISO standards an advantage
  • ITIL certified, not essential but an advantage
  • Exposure to Virtualised Environments (particularly Azure) is advantageous
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