It Support Center Services Job at LGT Gruppe Holding AG (Zurich)

Senior Data Center IT Support Technician

As a Senior Data Center IT Support Technician, you will demonstrate expertise in...

Location

United States , Boydton

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship verification
Criminal Justice Information Services background check

Job Responsibility

Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner
Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment
Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians
Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Fulltime

IT Support Center Analyst

McCarter & English is seeking an IT Support Center Analyst. The primary function...

Location

United States , Newark

Salary:

70000.00 - 75000.00 USD / Year

McCarter & English

Expiration Date

Until further notice

Requirements

A minimum of 2 years of experience in IT Support Services
excellent communication and interpersonal skills, including appropriate telephone manners
a working knowledge of Microsoft Word and Outlook at a highly proficient level
ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff
ability to remain calm in pressure situations, adapt quickly to change and deal with stress associated with a fast paced work environment
ability to take the lead on projects and problems when requested or as appropriate and to make judgment decisions and use initiative to anticipate end-user needs
ability to adapt to changing work situations and grasp and apply new ideas quickly
Computer Skills: Applications including, but not limited to Microsoft Office 365, Litera Compare, BigHand Metadata Assistant, Best Authority, Intapp Time Entry, Easylink, Tungsten Power PDF, Adobe Acrobat, iManage DMS, BigHand Numbering Suite or other vendor Numbering Suite applications, Interaction, Active Directory, ShareFile or other FTP type service, MS Edge/Google Chrome settings, understanding of Android/iPhone
Strong ability to learn new applications
Interpersonal Skills: Active listening, tone and professional demeanor with McCarter end-users

Job Responsibility

Provide 1st level support to McCarter end-users
Answer questions, provide phone-based training on higher-level functionality, and troubleshoot technology problems for McCarter Users
Escalate unresolved problems to Endpoint Technician(s) and/or Administrator(s) where appropriate
Follow up on escalated issues with the appropriate IS employee and the technology end-user
Participate in the maintenance of call tracking application
Enter tickets in at the time of call
Indicate resolution technique in the Details of each ticket
Update the status of unresolved incident tickets with most current information
Route tickets to appropriate parties according to IS Policy
Contact end-user when call is “resolved” by other IS groups to ensure an accepted resolution and closure of the ticket

What we offer

Eligibility for discretionary bonus
Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
Free and confidential employee assistance program (EAP) and behavioral health services program
Firm-paid back-up child/elder care, academic support and pet care program
Tax-advantaged college savings 529 Plan
Employee discounts through Working Advantage

Fulltime

Senior Data Center Technician IT Support

As a Microsoft Senior Data Center Technician (DCT) (IT Support), you will demons...

Location

United States , San Antonio

Salary:

34.13 - 56.54 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Job Responsibility

Demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
Provide guidance to other technicians on changes to processes and procedures
Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Comply with Data Center business unit policies, procedures, and deadlines
Reinforce a positive and effective team environment by sharing information and best practices
Participate in daily safety briefings
Complete required security and data management training
Manage service by completing required training
Provide guidance to less experienced technicians
Perform quality control activities and assessment of work

What we offer

Certain roles may be eligible for benefits and other compensation
Career Rotation Programs
Diversity & Inclusion trainings and events
professional certifications

Fulltime

IT Data Center Services Technician II

Provides first level Data Center systems and Service Desk phone support in a 24/...

Location

United States of America , Rochester

Salary:

17.43 - 24.40 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 1 year of relevant experience required
Or equivalent combination of education and experience
Basic understanding of IT technologies, computers, printers and scanners, operating systems and Microsoft productivity suite required
Customer service skills, demonstrating empathy and recognition of urgency required
Ability to maintain composure with difficult users and situations required
Open minded and flexible required
Demonstrates the ability to follow direction and ask appropriate questions required
Good verbal and written communication skills required
Ability to manage and complete one’s own work required

Job Responsibility

Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business functions rely primarily on computer-based technologies in a 24/7/365 environment
Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting and resolving issues within the Enterprise Data Centers
Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations
Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets, email, and chat
Reports urgent and emergency technical problems across the enterprise
Follows documented procedures to complete daily system health checks for assigned systems and assists with reporting
Monitors Primary and Second Data Center operations, as well as peripheral equipment for hardware or processing issues using documentation instructions
Responds to alerts and queries, following instructions generated by Data Center operations monitoring tools
Refers difficult problems to designated authority
Relays information to other technical support staff and users

Fulltime

Team Lead – Managed Services and TAC (Support) Services

Team lead (Support, Managed Service & NOC services) would be overall responsible...

Location

India , New Delhi

Salary:

Not provided

Binary Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Electronics, Telecommunications or equivalent
Min.8 years of experience working on support & managed services
OEM certifications on Networking, security and/or Data center technologies
Experience in managing support team
OEM TAC experience would be preferred
Experience in running managed services operation is required
Technical hands-on installation and troubleshooting experience on various networking, security, cloud and data center technologies
Good organizational and team management skills
Good communication skills – both verbal and written coupled with ability to collaborate with internal stakeholders and external clients

Job Responsibility

Monitors the service desk tickets and provides support to customers including all escalated incidents and close the same within specified SLAs
Acts as emergency support contact as needed, for critical client and business-impacting incidents
Timely escalation of all tickets to management with ensuing updates, where applicable and provide timely management reports for reviews and guidance
Work with general direction from the client, stakeholders, team lead, or management to perform operational tasks to resolve all incidents/requests in a timely manner within the agreed SLA
Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift
Proactively identify, contribute, implement and automate for effort optimization and automating routine tasks
Guide the team and co-ordinate OEM technical interaction for escalated incidents
Continuously add and mature new offerings and work with product team to roll out new services
Provide mentorship and guidance to the team, work on capacity and skill building of the team members as per the changing business requirements
Contribute and participate in various service delivery reviews with the customers and be responsible for technical deliverables from the reviews

Fulltime

New

Hospital Support Services Administrator

Under the general direction of the Deputy Chief Operating Officer, Zuckerberg Sa...

Location

United States , San Francisco

Salary:

200538.00 - 255996.00 USD / Year

City and County of San Francisco

Expiration Date

July 31, 2026

Requirements

Possession of a bachelor's degree from an accredited college or university
Four (4) years managing support services in a hospital or health care setting, including food and nutrition, environmental services, environmental health and safety, biomedical engineering, emergency management, or materials management, of which all must include supervision of professionals
Experience leading operations in an Acute care and/or Trauma hospital
Experience working with federal, state, and local regulations related to safety, occupational and environmental health, and workers compensation (i.e. OSHA, TJC accreditation, NFPA, CCR Titles 8 and 22)
Possession of a master's degree in business, public health, public administration, health administration, or a related field

Job Responsibility

Directs and supervises ZSFG Hospital Support Services including Environmental Services, Food and Nutritional Services, Environmental Health & Safety, Environment of Care, Emergency Management, Linen Department, Messengers & Mailroom, and Bio-Medical Engineering
Leads the development and maintenance of service delivery standards, quality measures, productivity standards, customer satisfaction standards, and labor relations aligned with the values, mission, and strategic plan of ZSFG and the Department of Public Health
Uses the Joint Commission Leadership Standards and the Centers for Medicare and Medicaid Services Conditions of Participation to ensure compliance with all regulatory elements of performance related to Facilities Services and Support Services
Works with various hospital departments, including Regulatory, Nursing, Environment of Care, and Risk Management to develop and implement plans of correction when necessary
Oversees Environment of Care (EOC) in managing risks, addressing safety issues, and continuous performance improvement in ensuring a safe environment for patients, visitors, staff, volunteers, and the surrounding community
Supports the Facilities Advisory Board in planning and prioritization of space administration, equipment procurement, and improvement projects
Represents Support Services on Expanded Exec, Performance Improvement and Patient Safety Committee, EMR Planning, Capital Oversight, ALCC, Education & Orientation, and others as assigned

Fulltime

It Support Analyst – Service Desk

The IT Support Analyst II is responsible for providing technical support and tro...

Location

United States , Kennesaw

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Experience supporting Windows-based desktop environments and standard business applications
Strong troubleshooting skills across hardware, software, and network connectivity issues
Excellent communication and customer service skills
Ability to work effectively in a fast-paced call center or help desk environment
Experience with ticketing systems and remote support tools preferred

Job Responsibility

Provide Tier II technical support for desktop, laptop, software, hardware, and network issues
Install, configure, and maintain PC hardware, software, and peripheral devices
Respond to user inquiries and troubleshoot technical issues via phone, email, and remote support tools
Guide users through step-by-step troubleshooting in a clear, professional, and user-friendly manner
Escalate complex issues as needed and collaborate with internal IT teams to ensure timely resolution
Document support activities, resolutions, and system updates in the ticketing system
Provide one-on-one end-user assistance and training when required

Fulltime

IT Support Technician

Intratek Computer, Inc., an Irvine, California based company, was founded and in...

Location

United States , Santa Ana

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Graduation from high school or G.E.D. equivalent
Three years of progressively responsible experience supporting end-users in the use and operation of computer hardware and software
An Associate’s degree in computer technology or comparable degree or the equivalent coursework in a trade or vocational school may be substituted for two years of the required general experience
A valid California Class C driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers
A+ Certification issued by the Computing Technology Industry Association or equivalent
Ability to lift equipment weighing up to 50 pounds
climb, bend, kneel and stoop to access cables and data ports underneath and behind desks and furniture
speak clearly and understandably and hear clearly both in-person and over the telephone
vision for both close and distance work

Job Responsibility

Receives and responds to inquiries and requests for technical assistance from end-users on computer software and hardware, printers, other peripheral equipment, local area networks, various server platform connections and secure dial-in access
troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems via remote access, on-site, or by telephone
opens, logs and documents action taken on problem calls in the help desk software
Installs, configures and upgrades hardware and standard software in accordance with established end-user profiles
establishes and configures network connectivity for hardware and devices, including terminal session identifications and network printers
removes programs as needed
checks overall software performance and compatibility with other software and operating systems
modifies software parameters and settings
installs and administers print services
backs up and restores corrupted files

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

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It Support Center Services

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