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Monica Vinader Logo Monica Vinader · IT - Administration

IT Support Assistant

United Kingdom, London · Job Posted June 09, 2026
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Job Description

At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. Reporting to the IT Operations Manager, the Junior IT Support Technician plays a key role in supporting the technology that underpins our warehouse operations. Based onsite at our busy Acton Warehouse, this role is responsible for providing first-line IT support, maintaining operational uptime, and ensuring colleagues have the tools and systems they need to work effectively. You will be part of the wider IT team, supporting a mix of hardware, software, and bespoke business applications. This is a hands-on, fast-paced role that requires strong organisation, reliability, and a customer-focused mindset.

Job Responsibility

  • Provide first-line IT support within a fast-paced service desk environment
  • Log, manage, and escalate service desk tickets appropriately
  • Provision, prepare, and ship IT equipment for new starters and role changes
  • Maintain accurate IT asset records and documentation
  • Support testing and setup within bespoke systems
  • Ensure all work aligns with IT and cyber security best practices
  • Support the rollout of new systems, infrastructure, and IT initiatives across the business
  • Proactively identify opportunities to improve service desk processes and user experience
  • Take ownership of assigned tasks and small projects
  • Provide responsive onsite IT support to warehouse teams
  • Set up pack and work benches
  • Maintain, troubleshoot, and repair onsite IT equipment
  • Support the stability and availability of systems critical to warehouse operations

Requirements

  • Communicates clearly and professionally
  • Builds trusted relationships
  • Collaborates effectively with the wider IT team
  • Understands the importance of being present and available in an onsite support role
  • Manages workload effectively in a fast-paced, operational environment
  • Demonstrates accountability and ownership for completing tasks to a high standard
  • Is reliable and consistent in their approach to work
  • Follows agreed processes, SLAs, and security standards
  • Shows curiosity and a willingness to learn
  • Responds positively to feedback
  • Adapts to changing priorities and operational demands
  • Reflects on experiences to continuously improve
  • Applies foundational IT knowledge to resolve first-line support issues
  • Develops practical skills across hardware setup, troubleshooting, and onsite support
  • Learns and applies new systems, tools, and processes quickly
  • Understands the impact that IT reliability and responsiveness have on operational performance
  • Ability to document your authorisation to work in the United Kingdom
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