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IT Support Assistant

thenewtinsomerset.com Logo

The Newt in Somerset

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Location:
United Kingdom , Castle Cary

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year

Job Description:

You’ll be at the heart of our estate-wide technology, ensuring systems run smoothly across every corner of the business—from front-of-house hospitality to retail, spa, and ecommerce operations. Working closely with the IT Support Manager, you’ll deliver hands-on, customer-focused support, playing a vital role in maintaining business-critical systems where uptime, responsiveness, and discretion are key. This is a dynamic, fast-paced role where no two days are the same, and your impact will be felt across the entire estate.

Job Responsibility:

  • Provide 1st and 2nd line support for hospitality-critical systems
  • Troubleshoot systems including PMS, POS, payment terminals, telephony, and access control
  • Support guest-facing technology across exhibits and hotel rooms
  • Set up and maintain Windows, Apple devices, and user environments
  • Administer Microsoft 365, user access, VPNs, and shared drives
  • Assist with LAN, Wi-Fi, CCTV, and security systems across the estate
  • Log, track, and resolve IT tickets within SLA agreements
  • Support onboarding/offboarding and maintain system documentation

Requirements:

  • Previous IT support experience, ideally in hospitality, retail, or multi-site environments
  • Relevant IT qualification (Level 3 or equivalent)
  • Strong knowledge of Windows, Mac OS, and Microsoft 365
  • Understanding of DHCP, DNS, Active Directory, LAN and Wi-Fi troubleshooting
  • Experience supporting POS systems and payment solutions
  • Strong communication skills with both technical and non-technical colleagues
  • Ability to prioritise and problem-solve in a fast-paced environment
  • Detail-oriented, organised, and a proactive self-starter
What we offer:
  • Annual performance bonus
  • Employee Life Cover (2x salary)
  • Employee Assistance Programme with unlimited 24/7 remote GP appointments
  • Complimentary access to Spa and swimming pools
  • 50% off Spa Treatments
  • Complimentary use of gym and wellbeing classes
  • Cycle to Work scheme
  • Complimentary staff meal when onsite
  • 30% discount in shops and online with free delivery
  • Complimentary garden membership for The Newt and partner gardens
  • Colleague recognition programme (Newt Awards) with rewards including complimentary Hotel Stay
  • Discounted hotel stays for staff with 30% discount at restaurants
  • Regular team engagement activities
  • Up to 30 days annual leave

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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