This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As an IT support and Monitoring specialist you will provide technical support by monitoring critical systems, troubleshooting issues, and documenting IT processes, while also having the opportunity to assist in IT infrastructure projects.
Job Responsibility:
Monitoring of production and business critical systems – services, VMs, Databases, connections, etc.
Provide 1st level technical customer support and works closely with Senior specialists to resolve recurring problems and issues with applications and/or products. Elevating issues to 2nd/3rd level IT specialists
Helps in research and development in corporate IT infrastructure and integration of new applications
Support of new projects related to corporate and production IT infrastructure
Troubleshooting and ticket resolving as 1st level IT Support specialist
Produce documents related to corporate IT infrastructure and its projects
Works on 12 hrs. day/nights shifts
Requirements:
Experience with Microsoft products (Windows 10
Office 2013 - 2019)
Experience with support and troubleshooting of LAN networks
Understanding of TCP/IP, VPN, DHCP, DNS
Fluent English and team-player skills
Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue
Nice to have:
Experience with Active Directory, Virtualization (Hyper-V preferred), Windows Server 2012 – 2019 or Debian, any sort of Databases
What we offer:
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses