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Robert Half Logo Robert Half · IT - Administration

IT Support Analyst

United States, Memphis · Job Posted May 27, 2026
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Job Description

Robert Half Talent Solutions, Technology Divison is partnering with a well-established Memphis-based organization to add an IT Support Analyst to their team. This role is 100% onsite and offers a contract-to-hire path for the right person.

Job Responsibility

  • Provide day-to-day support for end users across hardware, software, and network issues
  • Troubleshoot and resolve issues related to desktops, laptops, printers, applications, and connectivity
  • Support Microsoft environments (Windows, Office 365)
  • Assist with user account management (Active Directory)
  • Perform software installations, updates, and equipment setup
  • Document all work and resolutions in the ticketing system
  • Partner with internal teams to support IT initiatives and system improvements
  • Assist with inventory tracking and hardware lifecycle management

Requirements

  • 1–3 years of IT support or helpdesk experience
  • Strong troubleshooting skills across hardware, software, and basic networking
  • Experience in a Windows-based environment
  • Familiarity with Active Directory
  • Strong communication skills — able to support non-technical users
  • Comfortable working onsite in a team-oriented environment
  • Exposure to networking (wireless, connectivity troubleshooting)
  • Basic understanding of SQL/ODBC connections
  • Experience working within a ticketing system

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
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