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IT Support Analyst

United Kingdom, Virginia Water 30000.00 - 32000.00 GBP / Year · Job Posted April 24, 2026
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Job Description

Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you’re a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport’s biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you’ll be providing day-to-day technical support to staff across a global organisation. It’s a hands-on role where you’ll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position.

Job Responsibility

  • Provide 1st/2nd line technical support
  • Act as the routine contact point, receiving and handling support requests
  • Respond to a wide range of service requests by providing information to fulfil requests or enable resolution
  • Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary
  • Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues
  • Contribute to creating support documentation
  • Manage the ticketing system (Zendesk), ensuring SLAs are met

Requirements

  • Experience working with Microsoft environments
  • Excellent knowledge of Microsoft products, including Entra, O365, and Azure
  • Good understanding of Microsoft Licences
  • Experience with iOS and Windows devices
  • Some networking experience would be advantageous
  • Good knowledge of WiFi technologies would also be beneficial

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