IT Support Analyst

• Installing, configuring and upgrading PCs, laptops and related equipment
• Diagnosing and troubleshooting both common and unusual hardware and software problems
• Performing preventive maintenance on the organization’s technology
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network
• Misc. hotel technology projects including low voltage cabling and basic mounting
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor
• Server Backups
• Setting up and maintaining locally connected and networked printers
• Connecting needed peripheral equipment

• Associate degree, preferably in STEM field
• 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests
• Solid attention to detail and organization with proven follow up and follow through practices
• Strong analytical skills, with a solid understanding of IT standards and company policies
• Knowledge of MS Office, Active Directory and Networking environment

Past experience in supporting hospitality-based technology preferred