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Robert Half Logo Robert Half · IT - Administration

IT Support Analyst

United States, Liberty, South Carolina · Job Posted January 06, 2026
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Job Description

We are looking for an experienced IT Support Analyst to join our team in Liberty, South Carolina. In this role, you will provide critical technical support for both production and office systems at our facility, ensuring seamless operations and addressing IT-related challenges effectively. This position also involves remote support for other locations and occasional after-hours assistance, contributing to the success of our global operations.

Job Responsibility

  • Deliver daily technical support for production systems, office devices, and connected peripherals within the facility
  • Diagnose and resolve issues related to production IT infrastructure, including network switches, wireless access points, industrial PCs, scanners, and label printers
  • Maintain and support Microsoft Teams Rooms and other conferencing tools to facilitate collaboration
  • Log, track, and resolve IT incidents and service requests using the organization's ticketing system
  • Collaborate with North American IT infrastructure and cybersecurity teams to uphold security and compliance standards
  • Conduct system checks, perform preventative maintenance, and troubleshoot basic network issues on-site
  • Manage imaging, deployment, and patching of Windows devices in alignment with global IT policies
  • Facilitate end-user onboarding and offboarding processes, including account provisioning through Active Directory and Entra ID
  • Oversee IT hardware lifecycle management, including inventory, asset tagging, replacements, and disposals
  • Provide remote troubleshooting support and after-hours assistance for North American and European sites as needed

Requirements

  • Associate degree in Information Technology or equivalent practical experience
  • a Bachelor's degree is preferred
  • Minimum of 3 years of IT support experience, ideally within a manufacturing or production setting
  • Proficiency in Windows OS, Microsoft 365, Teams, and other common business applications
  • Familiarity with network troubleshooting, including wireless networks, VLANs, and related technologies
  • Experience with helpdesk ticketing systems such as FreshService, Jira, or similar platforms
  • Knowledge of IT asset management, imaging tools, and endpoint patching processes
  • Basic understanding of cybersecurity principles and frameworks such as ISO27001
  • Strong communication skills and ability to provide excellent customer service

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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